EMMANUEL OKENWA
Business Analyst
Norwich,NFK
Summary
Able to create basic process models, use cases, and prototypes using Diagramnet, Lucid charts, etc. Proven track record of successfully identifying business needs, defining scope, and delivering high-impact solutions. Demonstrated strong ability to work independently and as part of a team as well as being diplomatic with the ability to influence others. Demonstrable experience in conducting customer journey mapping and user experience research using Design thinking process. Experience in identifying and evaluating options for improving business processes using diverse investigative techniques. Proficient in working on multiple business projects across business areas using project management prioritization techniques.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Operations Associate
Amazon
Norwich, UK
10.2023 - Current
- Reducing average process cycle time by 20% through cross-departmental collaboration.
- Achieving 15% decrease in operational costs by optimizing workflow processes.
- Implemented data-driven strategies that reduced errors by 18%, leading to improved operational efficiency.
- Achieved over 80% excellent grade for customer order satisfaction in last on month.
- Achieving 99% accuracy in maintaining operational records and documentation, reducing data discrepancies and errors.
- Achieving 95% satisfaction rate in internal surveys for communication effectiveness.
- Successfully resolving 100% of operational issues through effective cross-functional team collaboration.
- Improving interdepartmental communication, resulting in 20% reduction in miscommunication-related errors.
- Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
Business Analyst
Landmark
Lagos
11.2021 - 09.2023
- Collaborated with 5 cross-functional teams to elicit and document business requirements for Landmark Citizens App.
- Achieved15% reduction in requirement gathering time through efficient teamwork.
- Achieved 50,000 downloads record in first six (6) months after launch of App.
- Conducted data analysis leading to cost savings of approximately 20% by identifying process improvement opportunities.
- Created and maintained 20+ detailed documentation items, including BRDs, use cases, and process flows.
- Successfully managed project scope by working closely with stakeholders, achieving 100% alignment with business goals and objectives.
- Generated 50+ detailed user stories through requirement elicitation meetings and workshops.
- Utilized strong analytical skills to translate 95% of customer business needs into executable requirements.
- Developed comprehensible adoption strategies for all systems, leading to 98% user adoption rate.
- Defined dashboard metrics for reporting and implemented solution access management frameworks using role authorization, resulting in 90% improvement in data accessibility and security.
- Conducted interviews with key business users to collect information on business processes and user requirements
Business Analyst/Product Manager
Smapps Technologies, Smapps
Lagos
09.2020 - 10.2021
- Defined and delivered 3 product roadmaps to address reporting and analytical needs.
- Achieved 95% alignment between product roadmaps and business reporting needs.
- Identified and managed 10 product dependencies to optimize project resource allocation which resulted in 20% reduction in resource conflicts and improved resource utilization.
- Engaged with business stakeholders to collect 50+ requirements and user stories, ensuring 100% alignment with business needs.
- Developed 2-year digital transformation roadmap, resulting in 30% improvement in clients' business processes and efficiency.
- Led diverse team of 8 members in data management and analytics project, ensuring 100% project completion.
- Implemented data management best practices, leading to 25% increase in client’s productivity and efficiency.
- Successfully implemented analytics dashboard for clients, enabling them to track key IT metrics and organization's growth, resulting in 15% improvement in data-driven decision-making.
SAP Business Analyst
Shell
Lagos
07.2019 - 08.2019
- Achieved 85% of equipment reliability and maintenance scheduling plans on Sea Eagle FPSO facility using data analytics.
- Developed system that verified 2000 functional locations, resulting in 20% reduction in operational and manpower hours.
- Conducted 15 meetings and presentations to share findings and insights, leading to 90% alignment on key decisions and risk mitigation strategies.
- Conducted industry analysis, which revealed that the company was outperforming 80% of its competitors.
- Initiated 27 scheduled maintenance plans for Hull Tanks Inspection, resulting in 35% improvement in maintenance activities.
- Conducted process analysis and provided recommendations leading to 25% improvement in efficiency across production team.
Business Analyst
KPMG
Lagos
09.2016 - 12.2016
- Assisted in gathering and documented business requirements for technology transformation project.
- Achieved 15% reduction in gathering time by implementing more efficient data collection methods.
- Conducted market research and competitor analysis on 10 key competitors in industry.
- Provided critical insights leading to 20% increase in market share.
- Identified and resolved 8 bottlenecks in existing processes, leading to 25% increase in workflow efficiency.
- Collaborated with cross-functional teams, resulting in 30% reduction in miscommunication-related project delays.
- Regularly provided project status updates to team and clients, maintaining 100% on-time reporting record.
Education
Postgraduate - Design, Technology, and Entrepreneurship
Nigerian University of Technology And Management
Lagos Nigeria 10.2020 - 09.2021
Master of Business Administration (MBA) - Business Administration And Management
Quantic School of Business & Technology
Washington, WSX 12.2020 - 01.2021
Bachelor of Science - Computer Science
University of Nigeria
Nsukka Enugu 10.2013 - 07.2017
Skills
Business Requirement Elicitation Documentation
Collaboration and teamwork skillsSoftware Development and Process OptimizationAgile Project Management & PlanningOrganizational, Time management skills and Communication (written & verbal) skills
Business Specification and Gap AnalysisDesign Thinking & Stakeholders ManagementUser Acceptance Testing (UAT)Presentation skills and Report WritingSkilled in MS Office Word, Excel, PowerPoint, Jira, Power BI, Canva, Visio, etc
Affiliations
A detail-oriented and results-driven Business Analyst/Product Manager with extensive experience in managing highly complex
projects across various service and business areas in a systematic and efficient way. A strong team player who has worked with
diverse teams from diverse backgrounds. Willing to deploy my cognate years of experience in project management, project
planning, SAP S/4 HANA, analyzing business processes, gathering business requirements, process improvement, service
implementation, service re-design, re-modeling, and testing in supporting management to execute projects and strategic business
objectives efficiently as well as contribute to the success of a dynamic organization.
Timeline
Operations Associate
Amazon
10.2023 - Current
Business Analyst
Landmark
11.2021 - 09.2023
Master of Business Administration (MBA) - Business Administration And Management
Quantic School of Business & Technology
12.2020 - 01.2021
Postgraduate - Design, Technology, and Entrepreneurship
Nigerian University of Technology And Management
10.2020 - 09.2021
Business Analyst/Product Manager
Smapps Technologies, Smapps
09.2020 - 10.2021
SAP Business Analyst
Shell
07.2019 - 08.2019
Business Analyst
KPMG
09.2016 - 12.2016
Bachelor of Science - Computer Science
University of Nigeria
10.2013 - 07.2017