EMMANUEL OCANSEY
Accra Ghana
Summary
Organized and dependable personality successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to develop new skills while strengthening those I already possess to meet organizational goals. My greatest assets are honesty, trust and intergrity.
Overview
14
14
years of professional experience
Work History
Chief Operating Officer
Willis Towers Watson ( Formerly Gras Savoye)
10.2021 - Current
- Oversee day-to-day operations to keep organization running smoothly while meeting business goals.
- Engage colleagues through sharing of knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Management of tier 1 clients to continuously improve their customer experience
- Ensure team members comply with the ethical standards of the company and the regulatory body to mitigate risks associated with legal or ethical violations.
- Engagement with account executives to develop areas of service delivery.
- Analyzed, collate and make recommendations on terms/quotes/conditions etc. to clients to reduce their risk exposures.
Country Manager/COO
Gras Savoye Insurance Brokers
03.2014 - 08.2021
- Recruited, trained, and supervised the underwriting/claims management team to support the growth of the company.
- Expanded client base through aggressive marketing and making presentations to key decision makers of prospective clients.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Liaised with team members across the globe to provide cover for multinational clients
- Established strong relationships with key industry players for business growth and expansion.
- Managed budgets, financial planning, and forecasting to optimize profitability for the subsidiary.
- Achieved revenue targets through proactive client engagement strategies and securing new customer relationships.
Underwriting and Claims Officer
Grassavoye Insurance Brokers
06.2010 - 03.2014
- Assessment of clients operations, advised and recommended comprehensive policies for adequate clients risk management
- Reviewed and interpreted policy terms, warranties, conditions, etc. for clients appreciation of cover.
- Provided matrix quotations and policy issuance for prospective clients.
- Guided clients on the best ways to file various claims to achieve high success rate
- Processed claims documents and ensured genuine claims are settled fairly and on time.
- Maintained accurate and detailed claims records at all times.
Education
Advanced Diploma(270 C'dt. Completed Out of 290) -
Chartered Insurance Institute of UK
2025
Diploma In Insurance -
Chartered Insurance Institute of UK
2020
Certificate In Insurance -
Chartered Insurance Institute of UK
2018
BSc. Admin. ( Insurance Option) - Business Admin.
University of Ghana Business School
Accra, Ghana2009
Senior Secondary Certificate - Business
Accra Academy
Accra2004
Skills
- Relationship and Team building
- Adaptability
- Budget Management
- Revenue Assurance
- Presentation skills
- Negotiation
Languages
Ga-Adangbe, Twi
Native language
English
Proficient
C2
Additional Information
Available on request
Timeline
Chief Operating Officer
Willis Towers Watson ( Formerly Gras Savoye)
10.2021 - Current
Country Manager/COO
Gras Savoye Insurance Brokers
03.2014 - 08.2021
Underwriting and Claims Officer
Grassavoye Insurance Brokers
06.2010 - 03.2014
Advanced Diploma(270 C'dt. Completed Out of 290) -
Chartered Insurance Institute of UK
Diploma In Insurance -
Chartered Insurance Institute of UK
Certificate In Insurance -
Chartered Insurance Institute of UK
BSc. Admin. ( Insurance Option) - Business Admin.
University of Ghana Business School
Senior Secondary Certificate - Business
Accra Academy
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