EMMANUEL MUHIKA
Dundee,Dundee City
Summary
A result-driven, self-motivated and resourceful young man seeking an opportunity to deepen my understanding while contributing valuably within a new team, project or organization. I have good presentation skills, diligence, clarity of communication and outstanding interpersonal skills. As a quick learner, agile and adaptable, I consider myself effective on my own and as part of a team. Self-motivated offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
6063
6063
years of post-secondary education
1
1
Certification
Work history
Front desk assistant
Hellenis Guest House
Kakamega, Kakamega- Kenya
01.2024 - 07.2024
- Kept reception area clean and organised to uphold professional office reputation.
- Issued visitor and contractor passes and recorded visits on security system.
- Offered knowledgeable, friendly support to in-office guests.
- Maintained reception area stock of important forms and brochures.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
Intern
Directorate of Social Assistance
06.2021 - 09.2023
- Reviewed, approved and updated case management files in the database from across the 47 counties in the country
- Involved in monitoring and reviewing cases of beneficiaries in the cash transfer national safety net program (Orphans and vulnerable children CT (Cash Transfer) Older Persons Cash Transfer programme, Persons with Severe Disability CT)
- Addressed beneficiary grievances and concerns when they visited the office
- Worked as a customer care representative at the national call center, receiving and handling calls servicing the over 1.2 million beneficiaries in the country via the Inua Jamii free toll line
- Worked with the team in drafting the 2021-2022 Grievances and Case Management sections' financial year budget
- Officially communicated and liaised with officers from different ministries and development partners
- Appointed to the National Command Centre taskforce chaired by the Permanent Secretary during a double payment cycle
- Tasked as the deputy officer to the Persons with Severe Disability Cash Transfer Programme forum to monitor the progress of the nationwide payment, advise, compile and give reports of the progress and challenges
- Participated as a rapporteur in various department meetings, complied and submitted reports
- Involved in the monitoring and evaluation of the social protection programmes at a national level by visiting various counties and getting feedback from the county officers and enrolled beneficiaries on the progress and challenges experienced in the programmes
- Actively participated in various workshops including the Harmonization of Grievances and Case management module for KSEIP( Kenya Social and Economic inclusion Project) components workshop, proposing 2 recommendations that were agreed upon to be implemented
- Involved in the verification exercise of bank accounts for the over 1million beneficiaries by doing approvals to facilitate payment via the submitted accounts in the Consolidated Cash Transfer MIS system.
- Adapted to new situations and learned new skills quickly.
Social Development Volunteer Intern
Uasin Gishu County Government
04.2018 - 08.2018
- Analyzed, reviewed and assisted over 100 applications in the registration of Youth groups, Women groups and Selfhelp Groups
- Assisted in the official registration of 2 Community Based Organizations
- Involved in the monitoring and evaluation of the elderly Cash Transfer Programmes (C.T.P) in Uasin Gishu County
- Interacted, assisted and advised beneficiaries of the cash Transfer Programmes (elderly persons and PWDs)
- Prepared updated lists of CTP beneficiaries on the system
- Participated in conflict resolution meetings of 2 youth groups and 1 community-based Organization.
Education
Master of Science in Social Work - Social Sciences
University of Dundee
Dundee07.2026
Bachelor of Arts (Development Studies) -
University of Eastern Africa, Baraton
Eldoret08.2021
Kenya Certificate of Secondary Education -
SS School
Eldoret12.2016
Skills
- Project Management
- Good Communication & Interpersonal Skills
- Calm under pressure
- Problem-solving
- Team Management & Leadership
- Team building
- Administration & Logistics
- Networking & Collaboration
- Report Writing & Presentation
- Computer Proficiency
- Safe driving practices
- Safety protocols
- Safety compliance
- Manual handling
- Forklift operation
Certification
Fork lift certificate.
Custom
Student Volunteer, Kenya Red Cross Society (2017 - 2023)
Timeline
Front desk assistant
Hellenis Guest House
01.2024 - 07.2024
Intern
Directorate of Social Assistance
06.2021 - 09.2023
Social Development Volunteer Intern
Uasin Gishu County Government
04.2018 - 08.2018
Master of Science in Social Work - Social Sciences
University of Dundee
Bachelor of Arts (Development Studies) -
University of Eastern Africa, Baraton
Kenya Certificate of Secondary Education -
SS School
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