EMMANUEL KANU
Birmingham
Summary
Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Store Assistant
ASDA
09.2023 - 12.2023
- Greeted customers entering store and offered assistance with requirements.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Ensured compliance with safety standards, conducting routine checks of equipment and facilities to maintain a secure environment for staff and customers alike.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Coffee Assistant
Roselife Cafe
02.2021 - 08.2023
- Achieved proficiency in operating industry-standard espresso machines for consistent drink quality across all orders served throughout the day.
- Positively impacted store reputation by proactively addressing any customer concerns or complaints promptly with the goal of finding satisfactory resolutions.
- Demonstrated extensive knowledge of coffee beans, brewing methods, and drink preparation to satisfy customer preferences.
- Collaborated with team members to maintain an inviting store atmosphere that encouraged repeat business from satisfied customers.
- Maintained clean and organized workspaces for optimal efficiency and compliance with health regulations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Lab Attendant
St. Charlse Medical Center.
03.2018 - 11.2020
- Collaborated closely with other departments for timely completion of cross-functional projects.
- Improved laboratory safety by performing regular hazard assessments and implementing corrective actions.
- Expanded knowledge base with active participation in professional development opportunities and workshops related to lab operations.
- Enhanced lab efficiency by maintaining a clean and organized workspace.
- Reduced waste by monitoring inventory levels and ensuring efficient use of supplies and resources.
- Maximized operational efficiency through routine inspection of instruments, identifying potential issues before they escalated.
- Prepared samples for analysis by performing complex sample preparation tasks.
Security Officer
GSS Security Services
11.2017 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
National Diploma - Architecture
Federal Polytechnic, OKO
Nigeria 07.2014
GSCE -
St. Kizito's Secondary School
Nigeria 06.2009
Skills
- Customer Service
- Attentive and Observant
- Professional Demeanor
- Detail-Oriented
- Pattern Recognition
- Incident Reporting
- Honest and ethical
- Active Listening
- Cooperative Attitude
- Adaptable and Flexible
- Microsoft Office
- Reliable and Responsible
Timeline
Store Assistant
ASDA
09.2023 - 12.2023
Coffee Assistant
Roselife Cafe
02.2021 - 08.2023
Lab Attendant
St. Charlse Medical Center.
03.2018 - 11.2020
Security Officer
GSS Security Services
11.2017 - 03.2020
National Diploma - Architecture
Federal Polytechnic, OKO
GSCE -
St. Kizito's Secondary School
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