Emmanuel Goumou
Leeds,Leeds
Summary
Analytical Tax Compliance Caseworker with strengths in investigation, negotiation and customer handling. Manages complex tax enquiries, debt recovery and non-compliance cases with accuracy. Focused on protecting public funds and resolving issues fairly.
Overview
12
12
years of professional experience
Work History
Individual and Small Business Caseworker
HMRC
Leeds, West Yorkshire
09.2021 - Current
Conducted tax investigations into non-compliant individuals and small business taxpayers, analysing records to identify irregularities and ensure compliance.
- Maintained accurate and confidential client records, adhering to data protection regulations and organisational policies.
- Engaged in professional development activities to stay informed of best practices and legislative changes affecting client care.
- Established trust and rapport with clients, serving as a reliable point of contact for concerns and queries.
Compliance and Project Caseworker
HMRC
Leeds, West Yorkshire
06.2019 - 09.2021
- Led delivery of high volume of cases across targeted compliance projects. Acquired extensive knowledge of various taxes and risks. Addressed non-compliance through customer interactions via letters, emails, web chat, and phone calls.
- Maintained accurate and confidential client records, adhering to data protection regulations and organisational policies.
- Engaged in professional development activities to stay informed of best practices and legislative changes affecting client care.
- Established trust and rapport with clients, serving as a reliable point of contact for concerns and queries.
Debt Management and Banking Officer
HMRC
Leeds, West Yorkshire
02.2015 - 06.2019
- Managed debt recovery cases, negotiated payment terms on outstanding amounts, and established structured payment plans.
- Developed and maintained strong relationships with clients, offering tailored advice on savings, investments, and financial planning.
- Built strong business relationships through regular communication and exceptional service.
- Coached new employees on banking regulations, product knowledge, and customer service excellence.
Education
Bachelor of Science - International Business and Management
Bradford University Business School
Bradford01-2012
Skills
- Technical Skills
Beside my ability to use several HMRC systems such as IDMS, NTC, TBS, PAYE, CISR, ISSO, NIRS2, CFS Case, NPS Case, Employer Compliance , CT View, Vision, Business Tax Dashboard, Connect ICE Compliance, Centaur, NIUI and Brocs, I also have considerable tax administration skills based on understanding tax heads, National Insurance and tax codes As Tax Compliance Caseworker, I am able to review financial records, calculate tax and identify discrepancies As Threat Response Unit liaison officer for the department and Business Trade (DBT), I investigate HMRC frauds related to the department to prevent tax avoidance or evasion, and reduce £592 billion tax gap, which represents 64% of total theoretical tax liabilities
Communication
As other government department liaison officer, I have the ability to explain complex tax or legal information to diverse audiences, both in writing and verbally I can adapt my style of communication accordingly to help any audience to understand my message
Language
I can fluently speak and write two English and French, which can be beneficial to our organisation strategic and operational requirement
Resilience & Adaptability
As higher Officer and working in Compliance and Projects for the past five years, I have always embrace handling long-term projects (often months or years) and changing priorities as part of the bigger picture
Interpersonal Skills
I have always worked with people and for people While doing that, I have developed strong relationships with my immediate and senior leaders colleagues, to meet business demands As fast learner, I have also acquired training, active listener, team playing, conflict resolution, leadership, problem-solving, negotiation, adaptability, and persuasion, which i display on the daily basis and throughout my variety of duties to drive HMRC goals according civil service values
Customer Service
I am highly professional individual, focused on building trusted rapport with our service users, I have shown this since joining HMRC and working as admin officer in Debt Management and Banking while processing incoming and outgoing calls and in Customer Compliance Group while using risk-based approaches to investigate records and tackle tax avoidance and Also while being proactive, I can go to the extra mile to attend to taxpayers needs
Timeline
Individual and Small Business Caseworker
HMRC
09.2021 - Current
Compliance and Project Caseworker
HMRC
06.2019 - 09.2021
Debt Management and Banking Officer
HMRC
02.2015 - 06.2019
Bachelor of Science - International Business and Management
Bradford University Business School