Emmanuel Ekeke

· Deployment of window 10 22H2 and application using SCCM.

· Loging and managing cases using NGSP and ServiceNow applications.

· Deployment and support of Office 365, SharePoint,

Microsoft suite and Active Directory

· Delivery desk-side support services.

· Help proactively identifying ways to improve the customer and user experience.

· Excellent customer services and communication skills.

· Hardware installation and troubleshooting of HP and Lenovo Pcs

· Ordering of new parts for replacement using the right replacement part numbers.

· Deployment of window server 2012,2016 & 2019 Operating system.

· The ability to multi-task, effectively determine priorities and meet SLA’s.

· Carrying out break & fix on workstation, printers and server machines.

· Good Knowledge of skype for Business, MS teams or Voice Over IP

· Logging cases using service now, track and evaluate system performance.

· Handle Support Calls and escalate issues to back-end engineers where necessary.

· Answering customer calls. emails and tickets.

· To Keep the system documentation current.

· Install, configure, and maintain desktop hardware, software, and network systems.

· To guarantee Work along with other IT staff members to make sure the system is operating properly.

· Provide technical assistance and support to system users.

· Investigate and fix hardware, software, and network problems.

· Investigate, access, and suggest new hardware and software options.

· Handling 1st, 2nd & 3rd line support tickets for customers.

· Responsible for installing, maintaining, and supporting of HPE ProLiant servers in the

region.

· Providing onsite and remote support

· Microsoft Office 365 firsthand support

· Carrying out proactive activity ranging from firmware and patch upgrade.

· Delivering reports of High-Level Installations and projects.

· Daily system checks including backup monitoring and reporting.

· Installation of Window server 2012,2016 and 2019

· Installation and configuration of HPE Network & SAN Switches and commissioning

· Preparing Project reports.

· Analyze and troubleshoot customer storage, server, and network system configurations to see where and why issues are present.

· To provide Support for customers with Proactive contracts with HPE.

· Installing and building server infrastructure for new projects

· To provide support for High Availability Systems.

· Diagnosing Hardware problems and installation of various ProLiant Servers and storage.

· Handling of end-user IT support for both local and remote locations.

· Responsible for assisting and improving service availability based on SLA.

· Imaging of computers using company standards tool.

· Handling of breaks and fix cases and ordering of parts using the correct replacement part numbers.