EMMANUEL DONKOR SNR
NORTHFIELD-BIRMINGHAM,WEST MIDLANDS
Summary
I am a dedicated person who always strives to be the best or with the best. I consider myself a humble and respectful individual with good communication skills, leadership qualities, presentation skills, and interpersonal skills. I am also an excellent team member who is willing and always together with the team to achieve the best output. I am punctual, dedicated to duty, very flexible, trustworthy, loyal, and ever ready to learn and adapt to meet my client’s needs. Responsible support worker, passionate about delivering outstanding quality and service. Offering 10 years of experience in the industry with a history of recognition for performance. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Fidelis Healthcare Ltd
London
04.2025 - Current
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Tracked and documented client behaviours, activity engagement, skills development, and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Developed trusting relationships with service users and advocated on their behalf.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Obtained client feedback to enhance services and user experience.
- Conducted client assessments to determine personal or social issues.
Volunteer Youth Worker
Bromsgrove Youth and Community Hub
Bromsgrove
12.2021 - Current
- Provided guidance and support to young individuals, helping them navigate challenges and achieve their goals.
- Collaborated with local organisations to create opportunities for youth engagement and community service.
- Organised events and recreational activities that encouraged participation and strengthened community ties.
- Advocated for the needs of young people, ensuring their voices were represented in community decisions.
- Maintained excellent relationships with children and teenagers by proactively helping them through personal difficulties.
- Assisted in the planning and management of enjoyable projects, games and activities for teenagers.
- Helped young people overcome personal difficulties by providing helpful and supportive environments and attentively listening to concerns.
- Established friendly rapport between groups of individuals.
- Coordinated outdoor activities and educational workshops, promoting teamwork and leadership skills among participants.
- Provided youth work support, encouraging youth to take part in new positive opportunities and experiences.
- Planned, created and organised fun activities to improve mental health and wellbeing.
- Undertook work directly with young people in community projects, residential activities and outdoor education.
- Worked with other organisations such as schools, community groups and the police to achieve common goals.
- Created a welcoming atmosphere, encouraging diversity and fostering mutual respect among youths from varied backgrounds.
- Helped youth make informed decisions, reach their potential and successfully transition to adulthood.
- Supported children and young people by providing high quality, informal education for growth and development.
- Respected confidentiality of client files, information and conversations, following data security best practices.
Eleventh Hour Group
London
11.2021 - Current
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Developed trusting relationships with service users and advocated on their behalf.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- De-escalated violent, aggressive and threatening behaviour.
- Supported clients in managing their finances and budgeting, increasing their financial independence and security.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
- Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
- Implemented strategies to support clients with mental health issues, contributing to their emotional and psychological well-being.
- Generated detailed reports to document clients' progress.
- Developed and implemented individual care plans, tailoring services to meet the unique needs of each client.
- Assisted clients in taking ownership of financial responsibility and management of personal care.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
BSI Healthcare Limited
Edgbaston
09.2021 - 12.2022
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Provided emotional support and companionship, building trusting relationships.
- Engaged in respectful communication, respecting the dignity of those in care.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Provided personalised care and support to residents, enhancing their quality of life.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
PETVIC-LIMITED
Selly Park, Birmingham
09.2017 - 12.2022
- Assisted residents with personal care tasks, including bathing, dressing, and grooming, respecting their dignity and preferences.
- Maintained confidential records of residents' care, adhering to GDPR and safeguarding policies.
- Documented daily observations and care provided, ensuring accuracy and completeness for continuity of care.
Reach and counterbalance operator. Recycler.
AIR LINK SYSTEMS LTD
Birmingham
12.2009 - 09.2015
- Operated reach and counterbalance forklifts to transport materials across warehouse, maintaining safety and efficiency.
- Conducted routine inspections on forklift equipment to identify potential issues and ensure optimal functionality.
- Collaborated with team members to streamline recycling processes, enhancing material recovery and operational flow.
- Conducted inventory checks and organised materials to maintain accurate stock levels and facilitate timely deliveries.
- Operated machinery with precision, adhering to safety protocols to minimise risk of accidents.
- Trained new operators, imparting essential skills and knowledge for successful operation.
University of Worcester
Worcester
09.2023
- Monitored vital signs, documenting changes to support patient health assessments.
- Built academic experiences through practical application of skills and critical thinking.
- Monitored patients' vital signs and administered medication under supervision.
- Administered oral and injectable medications under supervision, following strict protocols.
- Assisted registered nurses with daily care routines, enhancing patient comfort and safety.
- Maintained safe and comfortable environment for patients through regular cleaning and sanitising.
- Maintained hygienic ward environments, adhering to infection control standards.
- Communicated compassionately with patients and families, offering emotional support.
- Helped to administer oral, intramuscular and IV medications.
- Participated in ward rounds, providing updates on patient progress to healthcare professionals.
- Managed patient documentation, accurately recording treatments and responses.
- Utilised equipment safely for patient care as directed by nursing staff.
- Supported medical staff to monitor and record patient status.
- Documented vital signs accurately into patient charts for doctor to review daily.
- Followed plan of care provided by nursing staff to assist patient processes and outcomes.
Education
BSc - Mental Health Nursing
University of Worcester
Worcester2027
A-Levels -
T I Amass
Kumasi, Ghana1996
O level - General Agricultural
T I Amass
Kumasi, Ghana01-1993
HND - Hospitality Management
Kumasi Technical university
Ghana01.2003
Certificate - General Agricultural
Kwadaso Agric College
Ghana01.1996
Skills
- Care plan development
- Medication administration
- Motivated speaker
- Operating plant and machinery
- Willingness to learn
- Calm under pressure
- Emotional support
- Community engagement
- Vital sign monitoring
- Behaviour management
- Activity coordination
- Confidential record keeping
- Team collaboration
- Crisis intervention
- Youth empowerment
- Personal care assistance
- Health assessment
- Advocacy for clients
- Communication skills
- Active listening
- Team building
- Team leadership and motivation
- Leadership
- Commitment to excellence
- Public speaking
- Analytical and critical thinking
Position Held
- Team lead, Airlink system
- Course rep, 2023
- Course rep, 2024
- Department rep, 2025
Custom Section
- LEVEL2 MEDICATION AWARENESS
- LEVEL2 FIRST AID BASIC LIFE SUPPORT
- LEVEL2 MENTAL CAPACITY ACT & DOLS
- LEVEL2 PEOPLE MOVERS MOVING & HANDLING
- LEVEL2 FIRE SAFETY
- LEVEL2 MEDICATION SAFETY
- INSULIN ADMINISTRATION
- VENTILATION CARE
- INJECTION ADMINISTRATION
- COUNTERBALANCE AND REACH TRUCK
- PHOTOGRAPHY
- WAREHOUSE MANAGEMENT AND TEAM-LEADING
- CATERING AND COOKERY
- NCFE CACHE LEVEL 2 CERTIFICATE OF AWARENESS IN MENTAL HEALTH PROBLEM, 2021-06-01
- DIPLOMA IN LEVEL 3 SOCIAL WORK STUDIES, 2019-06-01
Languages
English
Advanced
C1
French
Elementary
A2
Certification
- Level 4 in Mental Health certified
Hobbies and interests
Playing Scrabble, Football, Swimming, Photography and cooking.
Accomplishments
- As a support worker, I introduced swimming to clients with ADHD, Autistics and learning difficulties. This improved their wellbeing drastically so my company adopted it for all staff use.
- Through my therapeutic rapport and good communication skills, I managed to win the heart of the young children and this helped increased their number by 13% in the volunteering hub
Interests
- Photography
- Cooking
- Playing scrabble
- Playing snooker
- Playing football
- Swimming
Timeline
Fidelis Healthcare Ltd
04.2025 - Current
University of Worcester
09.2023
Volunteer Youth Worker
Bromsgrove Youth and Community Hub
12.2021 - Current
Eleventh Hour Group
11.2021 - Current
BSI Healthcare Limited
09.2021 - 12.2022
PETVIC-LIMITED
09.2017 - 12.2022
Reach and counterbalance operator. Recycler.
AIR LINK SYSTEMS LTD
12.2009 - 09.2015
BSc - Mental Health Nursing
University of Worcester
A-Levels -
T I Amass
O level - General Agricultural
T I Amass
HND - Hospitality Management
Kumasi Technical university
Certificate - General Agricultural
Kwadaso Agric College