Summary
Overview
Work history
Education
Skills
Languages
Timeline
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EMMANUEL CHINWUBA-EYISI

EMMANUEL CHINWUBA-EYISI

London,Greater London

Summary

Detail-oriented, organized and meticulous individual with extensive experience in telecommunications, retail and customer service. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

2
2
years of professional experience

Work history

IT Support Engineer

NEC WEST AFRICA
LAGOS, ILUPEJU/MUSHIN
10.2020 - 01.2023
  • Operated, enforced and suggested modifications and additions to improve system standards, leading to 83% increase in service efficiencies.
  • Prioritised and managed 1-5 cases simultaneously with 91% user satisfaction.
  • Performed preventative maintenance and remedial repairs on authorised peripheral equipment, resulting in 96.99% reduction in incidents.
  • Maintained high level of support by consistently improving knowledge of operating systems and application software.
  • Diagnosed and quickly resolved a wide range of Windows applications and networking problems, such as driver issues, update errors, and network connectivity problems, reducing downtime by 93%.
  • Provided helpdesk remote and telephone support to about 30 field workers boosting 98.01% efficiency in their daily tasks.
  • Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
  • Guided and assisted users with technical issues, improving network performance and usability.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Assisted various departments in maintaining network security and configured remote routers and firewalls.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
  • Secured network systems by establishing and enforcing access control policies.

Education

Master of Science - Cybersecurity and Forensics

University of Westminster
London
01.2023 -

Skills

  • Cyber and Digital Forensics
  • Vulnerability Analysis
  • Incidence Response Management
  • WireShark
  • Penetration testing
  • Virus and Malware Prevention
  • Technical and End-user Support
  • Client communication
  • Proactive, with good Problem-Solving Skills

Languages

English
Native

Timeline

Master of Science - Cybersecurity and Forensics

University of Westminster
01.2023 -

IT Support Engineer

NEC WEST AFRICA
10.2020 - 01.2023

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EMMANUEL CHINWUBA-EYISI