Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Emmanuel Brenya

Cannon Hill

Summary

A valuable member of a successful versatile team who flourishes in highly pressured and challenging working environments. With a proven track record in delivering exceptional customer service and overall quality service delivery, I possess the determination and drive to accomplish business directives and objectives. Having gained experience from my undergraduate course , I have in depth knowledge of the legal governing systems of businesses in various contexts. Currently pursuing a degree in International Business and Economics, coupled with the knowledge and experience I have gained in the customer service sector makes me an asset to any organisation. Career Objectives I am working towards gaining employment which will allow for progression into a people management position. I aspire to work within fast-paced environments where, I can utilize my problem-solving skills and communication skills to influence business and technical audiences.

Overview

4
4
years of professional experience

Work history

Warehouse Operative

ASOS
Birmingham
04.2022 - 01.2023
  • Completed work following safety rules for best working practices.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Independently worked through high-volume orders using initiative and self-motivation, consistently hitting deadline targets.

Call Centre Agent

Sitel Group
Birmingham
07.2021 - 01.2022
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Logged call details and customer information in secure systems, improving data collection measures.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Continually updated customer databases, ensuring compliance with GDPR regulations.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.

Warehouse Operative

Amazon
Birmingham
11.2020 - 06.2021
  • Assisted with the unloading of vehicles and checking in of stock
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Completed work following safety rules for best working practices.
  • Mentored and trained new staff

Waiter Bartender

Mercure Hotel
Bristol
11.2018 - 02.2019
  • Delivered excellent customer service
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits
  • Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
  • Mentored and trained new staff
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.

Education

BSc - International Business and Economics

Aston University Birmingham

Skills

  • Problem solving
  • Customer service
  • Project Management
  • People management
  • Strong Interpersonal and Communication Skills
  • Customer Service
  • Service delivery
  • Negotiation skills

Languages

English
Fluent
Italian
Native
Spanish
Fluent

Timeline

Warehouse Operative

ASOS
04.2022 - 01.2023

Call Centre Agent

Sitel Group
07.2021 - 01.2022

Warehouse Operative

Amazon
11.2020 - 06.2021

Waiter Bartender

Mercure Hotel
11.2018 - 02.2019

BSc - International Business and Economics

Aston University Birmingham
Emmanuel Brenya