Emmanuel Ayeni

Convera provides foreign exchange products and services and payment solutions

• Achieved 20% increase in customer satisfaction ratings within second quarter through prompt and effective issue resolution.
• Collaborated with product development team to identify and report recurring technical issues, leading to 30% reduction in product-related customer queries.
• Provided exceptional customer support to diverse client base, addressing inquiries, resolving issues and ensuring overall customer satisfaction.
• Escalating major issues to supervisors and raising tickets on ServiceNow.
• Proactively acquired knowledge of Dealer Support department's processes and tools, leading to 15% reduction in their backlog and more streamlined workflow.

AGE UK provides services and support at a national and local level to inspire, enable and support elder people.

• Implemented efficient appointment scheduling and coordination systems, reducing patient waiting times by 12%
• Coordinated patient appointments and follow-ups, ensuring 20% improvement in appointment adherence through proactive communication and reminder systems.
• Collaborated closely with medical staff and administrative teams to facilitate seamless patient transitions between departments,
• Monitored and maintained patient records, achieving 95% accuracy rate and ensuring compliance with healthcare regulations.

Family dynamic construction business specializing in crafting bespoke residences for clients.

• Orchestrated project timelines, achieving 10% reduction in project completion time, ensuring prompt house delivery to clients.
• Contributed to successful completion of 5+ projects, resulting in average 10% boost in customer satisfaction ratings.
• Monitored project budgets and expenses with 90% accuracy rate, ensuring projects were completed within allocated financial resources.
• Led regular team training on safety protocols, resulting in 25% drop in on-site accidents and fostering safer working environment.
• Rolled out client communication strategy, driving 15% uptick in client satisfaction scores and enhancing overall client experience during construction.