Emmanuel Ariyo
Bournemouth,Dorset
Summary
Results-driven Customer support/Telesales Executive with a proven track record of exceeding sales targets and delivering exceptional customer service. Possessing strong communication and negotiation skills, with the ability to build rapport and establish long-lasting relationships with clients. Experienced in utilizing various sales techniques and CRM systems to maximize revenue and enhance customer satisfaction.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Desktop Support Engineer
GigLad
Ringwood, United Kingdom
10.2024 - 04.2025
- Provide remote IT support to freelancers and platform users, troubleshooting technical issues related to system performance, software installations, and network configurations.
- Manage and maintain internal IT infrastructure, ensuring optimal performance of GigLad's website and backend systems.
- Assist users with VPN setups, cloud storage solutions, and remote desktop configurations for secure freelancing operations.
- Implement security protocols, conduct system updates, and manage cybersecurity measures to protect user data.
- Set up and manage access controls, ensuring secure logins and data privacy for freelancers and clients on the platform.
- Support integration of third-party applications, resolving compatibility issues for freelancers using GigLad’s services.
- Conduct IT training sessions and create user guides to help freelancers navigate the platform efficiently.
- Optimize platform performance by monitoring server health, troubleshooting downtime issues, and collaborating with developers for technical improvements.
- Respond to technical support tickets, ensuring timely and effective resolutions for freelancers facing system-related challenges.
- Assist in IT asset management, software licensing, and system audits to maintain a seamless digital workspace.
CALL CENTER/SALES CONSULTANT
GABLES AUTO
Bournemouth, United Kingdom
03.2023 - 10.2024
- Managed incoming calls from potential customers interested in purchasing vehicles or seeking information about available options
- Negotiated and closed sales to secure profitable deals and contracts
- Proactively reached out to leads and prospects to promote our company's products and services, aiming to convert them into customers
- Built and maintained positive relationships with customers by providing personalized assistance, addressing inquiries and concerns, and ensuring smooth sales
- Worked towards achieving individual and team sales targets by effectively converting leads into sales and maximizing revenue generation
- Conducted follow-up calls with customers to ensure satisfaction post-purchase, addressed any issues or questions, and encourage repeat business and referrals
Remote IT Support Specialist
Fiverr Inc. (Independent)
, Nigeria
02.2020 - 01.2023
- Installed server updates regularly for improved performance and security.
- Streamlined communication channels through the configuration of email servers.
- Developed efficient data backups, ensuring data protection and recovery.
- Kept abreast of technological advancements for continued improvement in service provision.
- Managed various software licences, ensuring legal compliance in usage.
- Delivered presentations on IT services, promoting internal understanding of technology use.
- Performed hardware repairs to increase equipment longevity.
- Collaborated with the development team in system upgrades, ensuring seamless transitions.
Education
Bachelor of Science - Public Administration
LEAD CITY UNIVERSITY
04.2018 - 09.2022
National Diploma - Banking and Finance
OSUN STATE COLLEGE OF TECHNOLOGY
02.2014 - 04.2016
Skills
- Sales and marketing
- After-sales customer service
- Consultative sales
- Sales call strategy
- Online customer service
- Resolving issues
- Customer retention
- Digital Marketing
Custom
References available upon request.
Timeline
Desktop Support Engineer
GigLad
10.2024 - 04.2025
CALL CENTER/SALES CONSULTANT
GABLES AUTO
03.2023 - 10.2024
Remote IT Support Specialist
Fiverr Inc. (Independent)
02.2020 - 01.2023
Bachelor of Science - Public Administration
LEAD CITY UNIVERSITY
04.2018 - 09.2022
National Diploma - Banking and Finance
OSUN STATE COLLEGE OF TECHNOLOGY
02.2014 - 04.2016
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