Summary
Overview
Work history
Education
Skills
Achievements
References
Timeline
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Emmanuel Anaga

Emmanuel Anaga

London,Dagenham East

Summary

Experienced Sales Administrator with over 5 years of experience supporting sales teams, coordinating customer interactions, and managing sales processes. Proven track record of increasing sales revenue, enhancing customer satisfaction, and maintaining accurate sales records. Strong organizational and communication skills with proficiency in CRM software, Microsoft Office Suite, and data entry

Overview

5
5
years of professional experience

Work history

Sales administrator

Capita
London
02.2023 - Current
  • Supported sales team of 10 members by processing orders, organizing deliveries, and coordinating sales activities, resulting in 30% increase in sales revenue over 12-month period.
  • Deliver bespoke advice, maximizing value for clients and negotiating commercial outcomes.
  • Prepared sales invoices and maintained accurate records with 98% accuracy rate, ensuring compliance with company policies.
  • Resolved customer complaints, reducing resolution time by 50% and improving customer retention.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Optimized user experience for over 3,000 customers increasing turnover by 30%.

Sales Executive

National Assembly
Abuja
08.2020 - 07.2022
  • Collaborate with team members to achieve targets for new client acquisition, netting new assets, credit, and investment acquisitions.
  • Maintain high levels of client service, acting as key contact for banking products, credit advice, and client queries.
  • Serve as primary interface between clients and cross-functional teams, including Wealth Advisory, Discretionary Portfolio Management, Investment Advisory, and Global Investment & Solutions.
  • Engage in discussions with clients about market trends, issues, and opportunities.
  • Utilize banker toolset, systems, and platforms to continuously improve service quality.
  • Leverage digital technologies relevant to Wealth business to enhance client experiences.

Customer support specialist

Ikeja Electric Plc
Lagos
01.2019 - 04.2020
  • Spearheaded general administrative duties, including managing phone calls, emails, and correspondence, resulting in streamlined communication and enhanced office efficiency.
  • Proactively managed office supplies inventory, implementing strategic ordering system that minimized waste and reduced costs.
  • Assisted in preparation of reports, presentations, and documents, consistently meeting tight deadlines and maintaining high standards of accuracy.
  • Managed and updated databases and filing systems, enhancing accessibility and organization of critical information.
  • Trained new hires on company protocols and customer interaction techniques.
  • Collaborated with team members to optimize office operations, contributing to cohesive and efficient work environment.

Education

Master of Arts - History

The University of Hull
Hull, Kingston upon Hull

Bachelor of Arts - History and International Studies

University of Benin
Benin City

Skills

  • Relationship Management
  • Wealth Advisory
  • Investment Solutions
  • Financial Services Industry Knowledge
  • Digital Landscape Understanding
  • Business Development
  • Cold Calling

Achievements

  • Successfully onboarded 50+ high-net-worth clients, resulting in a 20% increase in assets under management.
  • Developed and implemented a customized investment strategy for a family office, resulting in a 15% annual return on investment.
  • Led a team in exceeding quarterly revenue targets by 25% through effective cross-selling of banking and investment products.
  • Strengthened client relationships by proactively addressing their financial needs and providing tailored solutions.

References

References available upon request.

Timeline

Sales administrator

Capita
02.2023 - Current

Sales Executive

National Assembly
08.2020 - 07.2022

Customer support specialist

Ikeja Electric Plc
01.2019 - 04.2020

Master of Arts - History

The University of Hull

Bachelor of Arts - History and International Studies

University of Benin

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Emmanuel Anaga