Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emmanuel Aklah

Coventry

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

3
3
years of professional experience

Work History

Customer Service Officer

Off Limits Events
No
07.2023 - 12.2023
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.

Customer Service Representative

Zircon
Benin City
07.2020 - 10.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

Master of Science - Management With Project Management

Business Professional People (BPP)
London, United Kingdom
04-2024

Bachelor of Science - Industrial Chemistry

University of Benin
Benin City, Edo State Nigeria.
07-2020

Skills

  • Strategic Planning
  • Work Flow Planning
  • Technical Support
  • Schedule Management
  • Complaint Resolution
  • Customer Service
  • Hospitality
  • Guest Relations
  • Customer Assistance

Languages

English
First Language

Timeline

Customer Service Officer

Off Limits Events
07.2023 - 12.2023

Customer Service Representative

Zircon
07.2020 - 10.2022

Master of Science - Management With Project Management

Business Professional People (BPP)

Bachelor of Science - Industrial Chemistry

University of Benin

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Emmanuel Aklah