Emmanuel Adjerese
London,Brent
Summary
Quality Assurance and Operations Specialist with extensive experience within fast-paced e-commerce, luxury retail, and product verification environments. Recognised for expertise in quality control, product authentication, operational auditing, inventory management, and process improvement, with responsibility for verifying and approving high-value luxury goods and premium footwear prior to customer dispatch.
Overview
11
11
years of professional experience
Work history
Verification Quality Assurance
stockx
London
2022.08 - 2026.02
- Processing inbound and outbound deliveries
- Picked, packed and dispatched consignments for timely deliveries.
- Conducted operational audits and quality reviews to ensure consistency, accuracy, and compliance across authentication processes.
- Approved and signed off high-value luxury items prior to customer shipment, maintaining strict quality control standards.
- Delivered training and coaching to colleagues on authentication procedures, quality standards, and product updates.
- Collaborated with customer service, operations, and leadership teams to investigate product discrepancies and resolve customer concerns.
- Contributed to process improvement initiatives aimed at increasing operational efficiency, reducing errors, and enhancing customer satisfaction.
- Maintained accurate product records and inventory controls through Warehouse Management Systems (WMS).
- Operated within a highly regulated environment where attention to detail and decision-making directly impacted customer trust and company reputation.
Senior sales associate
Lacoste
Knightsbridge, City of Westminster
2017.04 - 2019.11
- Delivered a premium customer experience within one of the brand's flagship retail locations
- Developed extensive product knowledge to support customer purchasing decisions and maximise sales performance.
- Managed transactional processes, including cash handling, returns, reconciliations, and end-of-day reporting
- Assisted in training new team members and communicating product launches and business updates.
- Supported stock management, inventory accuracy, and operational standards across the store.
Consession manager - Diesel
Harvey Nichols
Knightsbridge, City of Westminster
2016.08 - 2017.01
- Managed day-to-day concession operations within a luxury department store environment.
- Oversaw stock management, inventory accuracy, visual merchandising, and customer engagement.
- Maintained strong relationships with brand representatives and internal stakeholders.
- Supported commercial performance through effective stock control and customer service delivery.
Customer Assistant
COS
westfield, White city
2014.09 - 2015.06
- Supported operational and customer service functions within a high-volume retail environment.
- Managed deliveries, stockroom organisation, replenishment, and merchandising activities
- Assisted customers with product selection and purchase transactions.
- Assisted in regular stock takes for accurate inventory count.
Education
Certificate of Higher Education - Human Resources management
New Buckinghamshire University
High Wycombe, BuckinghamshireA-Levels - 3 achieved
Alperton Community school
Alperton, BrentGCSEs - 8 achieved
Alperton Community school
Alperton, BrentSkills
- Warehouse Management Systems (WMS)
- Microsoft office
- Inventory Management Systems
- Quality Assurance Processes
Timeline
Verification Quality Assurance
stockx
2022.08 - 2026.02
Senior sales associate
Lacoste
2017.04 - 2019.11
Consession manager - Diesel
Harvey Nichols
2016.08 - 2017.01
Customer Assistant
COS
2014.09 - 2015.06
Certificate of Higher Education - Human Resources management
New Buckinghamshire University
A-Levels - 3 achieved
Alperton Community school
GCSEs - 8 achieved
Alperton Community school