Emmanouil Karamolegkos
Edinburgh
Summary
As an F&B Assistant Manager at the Dalmahoy Hotel & Country club, I bring a proven track record of delivering exceptional guest experiences, a commitment to excellence, and a passion for the hospitality industry. With a strong foundation in customer service, attention to detail, and expertise in various facets of hotel operations, I am well-prepared to transition into the Reservations role and contribute positively to the hotel's continued success.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Assistant F&B Manager
Dalmahoy Hotel & Country Club
Edinburgh
04.2023 - Current
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Floor Supervisor
Hotel Care
Edinburgh
11.2022 - 04.2023
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Inspected more than 100 rooms per day to make sure brand standards were met.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
Food and Beverage Supervisor/Duty Manager
Holiday Inn
Edinburgh
09.2021 - 11.2022
- Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
- Oversaw food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Led F&B team of 20+ to champion customer service and consistently elevate customer service standards.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Receptionist/Duty Manager
Dolphin Bay Family Beach Resort
Syros
06.2020 - 10.2020
- Managed external queries, engaging with clients face-to-face, by phone and through email.
- Informed guests of hotel rates and services, made and confirmed reservations for guests.
- Managed high-volume inbound and outbound calls by using switchboard with precision.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Reviewed accounts and charges with guests during check-out, closed guest accounts and checked guests out.
Receptionist
Le Monde
Edinburgh
11.2019 - 03.2020
- Answered and helped resolve enquiries from clients, vendors and general public.
- Reduced waiting times through effective time and resource management.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Handled customer payments and updated reservations with Rezlynx.
- Achieved 5-star reviews by delivering outstanding customer service.
Receptionist
Dolphin Bay Family Beach Resort
Syros
03.2019 - 11.2019
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Established a new system in order to minimise check-in waiting times and maximise customer service.
Floor Staff
Le Monde
Edinburgh
11.2018 - 03.2019
- Provided efficient food and beverage service, handling up to 30 guests simultaneously.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Operated cash registers with accuracy and processed cash and card transactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Fostered positive relationships with customers to enhance loyalty and retention.
Cabin Crew
Ryanair
Edinburgh
03.2017 - 08.2018
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Served food and beverages to 150+ passengers per flight, consistently complying with airline health and safety standards.
- Administered first aid on passengers experiencing medical emergencies.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security.
Education
Higher National Diploma - Hospitality Management
Edinburgh College
Edinburgh 08.2022 -
Scottish Highers - Social sciences
Edinburgh College
Edinburgh 08.2021 - 05.2022
Skills
- Restaurant management
- Stock management
- Process improvements
- Training and development
- Staff motivation
- Detail-orientated
- Strong problem solver
- Complaint handling
Languages
English
Fluent
Greek
Native
Timeline
Assistant F&B Manager
Dalmahoy Hotel & Country Club
04.2023 - Current
Floor Supervisor
Hotel Care
11.2022 - 04.2023
Higher National Diploma - Hospitality Management
Edinburgh College
08.2022 -
Food and Beverage Supervisor/Duty Manager
Holiday Inn
09.2021 - 11.2022
Scottish Highers - Social sciences
Edinburgh College
08.2021 - 05.2022
Receptionist/Duty Manager
Dolphin Bay Family Beach Resort
06.2020 - 10.2020
Receptionist
Le Monde
11.2019 - 03.2020
Receptionist
Dolphin Bay Family Beach Resort
03.2019 - 11.2019
Floor Staff
Le Monde
11.2018 - 03.2019
Cabin Crew
Ryanair
03.2017 - 08.2018
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