Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Emmanouil Giamyakis

London,United Kingdom

Summary

  • Friendly Head Waiter always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Offering 4 years of experience in Hospitality
  • Talented Waiter with extensive food and beverage knowledge. Works great with service and kitchen teams to meet customer needs and maintain professional reputation for establishment. Fount of knowledge about menu items and always ready to meet customer needs.
  • Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success.
  • Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
  • Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

6
6
years of professional experience

Work History

The Princess Royal Pub & Boutique Hotel

Tulio
City of Westminster, London
05.2024 - Current
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Ensured accurate orders by effectively communicating with kitchen staff.
  • Managed staff rota to ensure adequate coverage during peak hours.
  • Reduced wait times with efficient seating arrangements.
  • Conducted inventory checks for smooth operation of the restaurant.
  • Ensured compliance with health and safety regulations within the restaurant premises.
  • Communicated regularly with management regarding customer feedback and staff performance issues.
  • Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
  • Assisted in menu development for improved guest satisfaction.
  • Implemented daily specials board, increasing variety of offerings.
  • Followed food hygiene and safety procedures in line with requirements.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
  • Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
  • Managed cash tips and reconciled tickets against till at end of shift.
  • Checked in with customers during meals to verify order accuracy and meet additional needs.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
  • Upsold sides and beverages to increase restaurant revenue.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.

Circolo Popolare

Olti
City of Westminster, London
06.2023 - 02.2024
  • Supported team by demonstrating respect and willingness to help.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Applied positive customer service approach to increase satisfaction levels.

Mount st Restaraunt

Gergo
City of Westminster, London
01.2023 - 06.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Captain Waiter

Cafe di Milano
Birmingham, United Kingdom
10.2021 - 12.2022
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
  • Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Maintained neat, attractive dessert displays, replenishing items regularly to maintain visual appeal.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimizing potential service delays.
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
  • Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
  • Enhanced customer satisfaction by providing exceptional table service.

Waiter

Eleon
Birmingham, United Kingdom
05.2021 - 09.2021
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.

Waiter

Sea View
Chania, Greece
02.2019 - 09.2019
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.

Education

A-Levels - Refrigerative

Greece, High School,

Skills

  • Menu memorisation
  • Food and beverage knowledge
  • Product inventory maintenance
  • Food and beverage service
  • Table service
  • Food safety understanding
  • Effective sales techniques
  • Point Of Sale system operation
  • Menu knowledge
  • Efficient under pressure
  • Food and beverage specialist
  • Interpersonal skills
  • Highly responsible and reliable
  • Excellent teamwork
  • Teamwork mindset
  • Customer relationships
  • Team training
  • Self-Motivated
  • Organised and efficient server
  • Front-of-house coordination
  • Health and safety protocol
  • Guest relations professional
  • Dining experiences
  • Up-selling capability
  • High energy
  • Accurate money handling
  • Quick problem solver
  • Team management
  • Food and beverage pairings
  • Alcohol and smoking laws
  • Lightspeed Retail POS system
  • Incident reporting and management
  • Food safety procedures
  • Food allergy knowledge
  • Menu expertise
  • Bussing understanding
  • Section coordination
  • Food hygiene practices
  • Wine knowledge
  • Hospitality expertise

Affiliations

  • K1 - Mauy thai
  • Reding
  • Working on my self.

Accomplishments

I have over 100 reviews on my name in hospitality with over 35 reviews in less than 7 months.

Languages

English
Advanced
Greek
Native

References

References available upon request.

Timeline

The Princess Royal Pub & Boutique Hotel

Tulio
05.2024 - Current

Circolo Popolare

Olti
06.2023 - 02.2024

Mount st Restaraunt

Gergo
01.2023 - 06.2023

Captain Waiter

Cafe di Milano
10.2021 - 12.2022

Waiter

Eleon
05.2021 - 09.2021

Waiter

Sea View
02.2019 - 09.2019

A-Levels - Refrigerative

Greece, High School,

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Emmanouil Giamyakis