Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Emma McCracken

Magherafelt,Londonderry

Summary

Highly skilled with extensive experience in cash register use and handling financial transactions. I demonstrate exceptional multitasking abilities and a strong aptitude for sales persuasion, particularly in upselling scenarios. I maintain an efficient work pace while consistently delivering high levels of customer service, ensuring every customer is greeted warmly and assisted promptly. I am also committed to accepting responsibility and achieving excellence in all tasks undertaken. Stock rotation is also a key element to ensure customer satisfaction.

Overview

3
3
years of professional experience

Work History

Barista team member

Costa Coffee
Magherafelt, Londonderry
01.2022 - Current
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Maintain cleanliness of the cafe area whilst preparing orders.
  • Exhibited knowledge and understanding of customer enquiries
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Stock rotate milk fridges and food products to ensure health and safety for customers
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Offered personalised beverage recommendations, enhancing customer rapport.

Education

A-Levels - English, History and spanish

Rainey Endowed School
Magherafelt
09.2017 - 06.2024

Bachelor of Arts - Journalism with English

Ulster University
Coleraine
09.2024 -

Skills

  • Cash register use and responsibility dealing with money
  • Multitasking at a high level
  • Sales persuasion when upselling is necessary
  • Efficient work pace
  • Responsibility acceptance
  • Customer Service level is high and I ensure that I greet every customer with a smile and assist them if help is needed

Languages

Spanish
Advanced

Accomplishments

Award for top mark in Spanish

References

References available upon request.

Timeline

Bachelor of Arts - Journalism with English

Ulster University
09.2024 -

Barista team member

Costa Coffee
01.2022 - Current

A-Levels - English, History and spanish

Rainey Endowed School
09.2017 - 06.2024
Emma McCracken