Emma Louise MacKenzie Hall
Kirby-le-Soken,ESS
Summary
Committed, hardworking and energetic lady with years of experience in Catering, Administration, as well as personal experience caring for loved ones. A big people person who enjoys helping others, is creative and reliable.
Overview
22
22
years of professional experience
Work History
Catering Manager
Birchhall Adventures
07.2023 - Current
- Managing a diverse range of catering for events including Barn dances, Church functions, School groups, special occasions and small groups.
- Handled catering scheduling, All stock related issues, food ordering, cost calculations etc.
- Coordinated with senior Managers for floor, table layouts, guest numbers, and overall catering needs on a daily basis.
- Ensured the site housekeeping was in order on a daily basis as well as the grounds on occasion.
- Met with clients to outline desired catering.
Assistant Operations Manager
University of Essex
10.2015 - 07.2023
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with Deputy Ops Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Retail Assistant
Piattos Delicatessen
03.2015 - 10.2015
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Barista
GO4 Enterprises
03.2013 - 03.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Administrator
Siemens Renewable Energy
04.2009 - 10.2011
- Coordinate team meetings, take minute of meetings, arrange refreshments/lunches for meetings etc
- Organise Team workshops, team building events and LL workshops
- Record findings from Workshops
- Organise Team accommodation, flights and additional travel necessities as and when required
- Maintain and upload documentation on Workspace
- Maintain the Document Submission Schedule and submit relevant documentation accordingly to client as and when required
- Liaising with clients in regards to project documentation submission, meetings etc
Team Leader - Pre-employment Screening
FADV Ltd
07.2005 - 11.2008
- Company Overview: (Formerly known as R.E.Austin Ltd)
- Supervising and reviewing the team
- Taking responsibility for and identifying personal training and developmental needs of the team
- Ensuring that all new team members are instructed in the team processes and methods of all Individual Client requirements
- Making sure that all new team members are instructed in how to use the office equipment, advised as to the appropriate sources of information available, advised of the expected outcomes of their work and are informed of the housekeeping rules and health and safety issues
- Checking the final reports to ensure that the quality and standards are met
- Liaising with the clients on a regular basis, or as required
- (Formerly known as R.E.Austin Ltd)
Assistant Accountant whilst studying for my HNC at HBO-Gilde Opleidingen
Frische Accountants and Belasting Adviseurs
09.2002 - 11.2004
- Company Overview: (Company no longer exists)
- Bookkeeping of small companies
- Compiling Annual reports
- Completing tax returns
- (Company no longer exists)
Education
No Degree - Business Economics
Hogeschool Zuyd
Sittard, The Netherlands09.2004
No Degree - Business Administration
Gilde Opleidingen
Roermond, The Netherlands07.2002
No Degree - Business Administration
Gilde Opleidingen
Roermond, The Netherlands06.1998
Skills
- Hard working and Efficient
- Reliable and creative
- Food safety and Allergen trained
- It literate in Word, Excel, Powerpoint etc
- Catering management experience
- Good customer service skills
- Collaboration and teamwork
Hobbies and Interests
- Dog walking, Arts and crafts, reading and family.
Additionalworkexperience
1996 - 2002, Cleaning as a summer Job for a few years (Building Maintenance, Schools, Offices, Car Show Rooms), Working in a Supermarket for about a year. (Deli-Butcher Counter, Stacking shelves and Till work), Occasional Bar / Waitress work in a Bistro/Restaurant in Belgium.
Dog walking, reading, baking and having a good laugh with people I meet every day.
I'm a tad bonkers about dogs - love a good dog walk and will get very easily distracted by any dog I encounter. Enjoy reading and having worked in the catering industry for well over 10 years I love to bake and make cakes.
Languages
English
Native language
German
Intermediate
B1
Dutch
Proficient
C2
Timeline
Catering Manager
Birchhall Adventures
07.2023 - Current
Assistant Operations Manager
University of Essex
10.2015 - 07.2023
Retail Assistant
Piattos Delicatessen
03.2015 - 10.2015
Barista
GO4 Enterprises
03.2013 - 03.2015
Administrator
Siemens Renewable Energy
04.2009 - 10.2011
Team Leader - Pre-employment Screening
FADV Ltd
07.2005 - 11.2008
Assistant Accountant whilst studying for my HNC at HBO-Gilde Opleidingen
Frische Accountants and Belasting Adviseurs
09.2002 - 11.2004
No Degree - Business Economics
Hogeschool Zuyd
No Degree - Business Administration
Gilde Opleidingen
No Degree - Business Administration
Gilde Opleidingen
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