Emma Jones
Newark,Nottinghamshire
Summary
I am a recent graduate with a BA hons in History. I am eager to apply the knowledge and skills I have gained during the course into practical work environments. I am passionate about learning and growing and take pleasure in engaging with all kinds of people. I am experienced and thrive working in team environments and have a reputation for hard work, punctuality and willingness to learn new things. I have excellent people skills, and am a confident public speaker to a variety of audiences.
I have been a full time carer for my disabled son for 14 years which has given me a unique perspective on inclusion and disability awareness. Throughout this time I have applied myself to study whilst managing a family. I am compassionate, approachable and trustworthy making me an ideal candidate for working within communities. With my above mentioned experience, and my ability to engage with a wide range of demographics, I believe I would be an asset in any team I am appointed to.
Overview
14
14
years of professional experience
Work history
Shadowing head of social value
Willmott Dixon
Birmingham
01.2024 - 01.2024
Shadowed Marie Wilkes at Make UK.
- Overview of the role from Marie of a social value manager at Willmott Dixon
- Identified KPI targets
- Networked with school careers leaders to increase Gatsby benchmark 5 targets
- Discussed Wilmott Dixon’s ethos of purpose beyond profit
Bartender
The New Plough
Newark, Nottinghamshire
01.2018 - 01.2020
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Maintained bar stocks, replenishing daily as necessary.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
Sales assistant
One Stop ltd
New Ollerton , Nottinghamshire
01.2010 - 08.2013
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
Bachelor of Arts - History
The Open University
Milton Keynes 07.2024
GCSEs -
The Dukeries Academy
Newark07.2006
Skills
- Verbal communication
- Organised and reliable
- Outstanding customer service
- Expert multitasker
- Enthusiastic communicator
- Compassionate communication
- Emotional support
- Problem solving
- Courteous
- Meticulous attention to detail
- Excellent researcher
- Can work under pressure
- Analytical skills
- Report writing
- Time management
- Relationship building
- Sound understanding of diversity and inclusion
- Proficient in Microsoft Office
Additional Information
The gaps in my employment are due to becoming a full time carer for my son who has cerebral palsy and ASD. During this time I have also cared for my elderly grandmother, taking her to appointments and helping around the home. I also provided childcare for my close friends whilst they were working.
Volunteering
- Robin Hood dramatics - 2023
Assisted a local children’s amateur dramatics group with their performances and during summer school activities. Also fundraising for the group.
- Andees Sea Glass Jewellery and more - 2021
Helped with the running of a local jewellery and craft business, at craft fairs and seasonal events.
Hobbies and interests
- Fashion
- Crafting (sewing mostly)
- Visiting places of historical interest
- Women’s studies
- Family days out
Timeline
Shadowing head of social value
Willmott Dixon
01.2024 - 01.2024
Bartender
The New Plough
01.2018 - 01.2020
Sales assistant
One Stop ltd
01.2010 - 08.2013
Bachelor of Arts - History
The Open University
GCSEs -
The Dukeries Academy
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