Emma Jane Edwins

I have worked at MacIntyre for almost a year now and have learned a lot about myself as well as the needs of students with special educational needs. My highlights are:-

• Adapted teaching approach according to students' unique needs.
• Enhanced classroom environment with creative teaching methods.
• Collaborated with teachers for development of effective learning plans, positive placement plans and learning objectives.
• Lead off-site trips, ensuring safety and enjoyment for all pupils involved.
• Improved student engagement by providing tailored one-on-one support and guidance.
• Been an emotional support for team members

I started work at PRS as a sales coordinator, I enjoyed the role but due to unforeseen health problems and my mental health I was unable to continue working with them. I am more than happy to discuss the reasons for this with employers on a personal basis.

I was head hunted by a previous colleague to oversee the building of a super training centre in Bedfordshire, and become the depot manager once the training centre was built, unfortunately due to unforeseen circumstances the location has now changed to be closer to Andover, therefore commuting daily is not going to be possible. Whilst working for Circet I managed a team of 5 onboarding/training coordinators accross the uk and Scotland, doing onboarding and compliance checks as well as

taking control of finance items like back charging and invoice checking on a daily basis.

• I started working with the Home Conveyancing team at Connells in October 2018 processing refunds after completion of a purchase through the group, I quickly progressed to processing search orders on properties people are buying as well as dealing with queries from Lawyers, customers, and search providers. On a weekly basis I provided the wider business with details of income from completions, processing invoices as well as providing the wider business with detailed conversion data & monthly achievement targets.
• Duties:
• Use of Excel to keep accurate records of refunds
• Use of Land Registry website to locate correct title plans download and utilise
• Check processes have been followed and amend if needed
• Process refunds as required ensuring all requirements have been adhered to
• Produce weekly invoices for lawyers dependent on completions they have had that week
• Create and collate reports of conversion using them to produce targets and distribute to wider business by email
• Assist my team with additional requests as needed.

• Ensuring the business is run correctly across 2 schemes, Greenfields, Leighton Buzzard and Priory View, Dunstable.
• Looking after all staff rotas to ensure shifts at both schemes are fully covered (including covering sickness at short notice)
• Checking Service users calls against rotas to ensure all calls are delivered and at correct times.
• Front of house duties including answering telephone, greeting visitors to the offices, accepting deliveries and ensuring they get to the correct person.
• Arranging all stationary orders across both schemes (including stocktaking)
• Processing career payroll on a 4 weekly basis for 20+ Staff members.
• HR duties including ensuring staff files are up to date, all training present and correct and approving staff holidays.
• Ensuring all paperwork, Payment details and BSU's, (including correct care needs) are up to date for service users at both sites.
• Preparing and auditing medication charts and daily record notes.
• Liaising with all staff and service users to ensure needs and preferences are met.
• Manage interviews in order to employ the correct person for the position required.
• Kept detailed records of department spending and project progress.
• Carry out disciplinary meetings as required and document correctly.

• I started working for Platform sales and hire as a service administrator in December 2012. My role included diary management for the service engineer alongside quoting customers for service and maintenance of their machines then seeing through the ordering process to ensure parts are available for any repairs required. I quickly noticed that the training side of the business had lots more potential so started working towards making everyone aware of our training department. I managed to build up from doing training 1 day a week with an external trainer to having a dedicated training facility in both Milton Keynes and Sutton Coldfield and 2 full time employed trainers, at this point I became the full time training co-ordinator, managing the diaries of both trainers along with managing the processing of licences for the trainees from the imputing of the trainers daily paperwork right through to the delivery of the licence to the customer, this included invoicing and taking payments. I had a customer facing role which includes telephone and face to face meetings and feel my customer service and telephone manner is very good.
• Duties:
• Front of house duties including telephone, greeting visitors to the offices, accepting deliveries and ensuring they get to the correct person
• Take telephone enquiries or enquiries in person
• Quote customers either over the phone or by email (keeping accurate records of each quotation)
• Ensure correct paperwork and procedures are followed for booking a course (including customer account set up, invoicing, payments, issuing licences & making sure they were documented on the IPAF database)
• Manage trainers diary, ensuring all courses are full to cover costs
• Contacting previous customers when their training is due to get them booked with us rather than the competition
• Inform governing body of all pending training
• Process licences and keep accurate records of all trainees (excel)
• Produce certificates for in house training (word)
• Order and maintain stationary stock levels
• Liaise with company directors and depot managers keeping them informed of department status
• Keep company staff training records up to date and arrange relevant training as required
• Assist health & safety manager with any tasks required
• Manage and maintain all staff PPE requirements
• General housekeeping

• Survey and valuation department (Head office)I started working for Connells in April 2011 as a Case Administrator, progressing to a Team Leader in March 2012
• Duties:
• Stationary ordering ensuring that all stock levels are kept at a happy level in order for business to proceed as normal
• All the duties of a case administrator
• Manage, develop and support a team of case Administrators (4-6) to ensure client service level agreement is met
• Monitor individual performance to ensure service delivery is achieved and training needs met
• Understand and cover the key activities of the team when required
• Proactively manage and monitor escalated cases and ensure all queries and completed ready for billing
• Carry out induction of new team members, Monitor training and progression throughout their probationary period
• Assist and support as required by acting a central point for both staff and customer queries
• Deal with all queries in a calm and professional manner, resolving them effectively at the earliest opportunity
• Co-ordinate and facilitate the day to day work flow, ensuring work is appropriately redistributed as activity levels dictate
• Monitor all work undertaken to ensure client service standards, company policy, procedures & directives and statutory rules & regulations are being met
• Communicate effectively, efficiently and in a professional manner with colleagues, line management, internal and external clients
• Attend client meeting and participate in monthly conference calls
• Report monthly to Client Services Director

• Duties:
• All aspects of reception
• Greeting clients
• Booking appointments
• Data Entry (data protection)
• Dispensing orders
• Dealing with bills and taking money
• Dealing with queries in person and over the phone (including checking prescriptions)
• Stock Control (stock takes and stock organisation)

• I worked for medico for 3 months whilst I was looking for work on a more permanent basis I couldn't just sit about and do nothing after being made redundant
• Duties:
• Providing every day needs to the elderly and ill
• Serving meals
• Dealing with bereaved families and friends

• I worked for Anne for just less than 4 months unfortunately got made redundant due to lack of business, I loved all aspects of the job especially greeting customers and dealing with booking appointments over the phone and in person
• Duties:
• Greeting clients
• Making appointments
• Handling bills and taking money
• Answering phone
• Sorting and inputting stock on the computer system
• Keeping salon and reception clean tidy and running effectively

• I worked at Orchard lodge for almost 2 years, I loved all aspects of the job it was very rewarding seeing how you were making a difference to each individuals life,I slipped a disk in my lower back which meant bending and lifting was a struggle so I had to find less strenuous work.
• Duties:
• Providing every day needs to the elderly and ill
• Serving meals
• Dealing with bereaved families and friends, greeting customers
• Helping with customers needs
• Setting up work areas for treatments
• Clearing away work areas
• Cleaning and sterilising work areas and equipment

• I worked for Whipsnade's retail and admissions department for 9 months
• I started at Whipsnade on 16th January 2006 Working in the shop then once I got used to all the till/computer systems I moved onto the main gate I tended to move between the two throughout the day depending on where was busy
• Duties:
• Serving customers on the main gate
• Replenishing stock in the gift shop
• Helping customers and serving in the shop
• Keeping stock and surrounding areas clean

• Stock controller
• Working on till
• Keeping stock and surrounding areas clean
• Optimised efficiency of stock operations using data from hand-held scanners

• Helping customers with needs
• Recommending the right products for customers
• Replenishing stock
• Keeping stock and areas around stock neat tidy and clean

• Serving customers
• Taking orders
• Dealing with money
• General cleaning and tidying of café
• Some food preparation