Emma Wynne
Farnham,Surrey
Summary
Versatile team member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more and advance professionally. Offering over 25 years of experience in sales and customer service. Talented and hardworking professional, prepared to contribute to business success. Experienced in executing high quality work. Focused on customer satisfaction and team productivity.
Overview
24
24
years of professional experience
Work history
Project Sales Executive
Seymours Land & New Homes
East Horsley, Surrey
2022.11 - Current
- Building client relationships with multiple developers to foster trust and facilitate seamless communication.
- Engaged with site team to coordinate tasks, optimise workflow, and maintain project timelines. Foster positive team environment.
- Provide timely and accurate information and exceptional customer service to potential clients, utilising clear communication, conducting viewings, driving sales, building strong pipeline, and working closely with marketing to further promote development.
- Cultivated exceptional customer service through proactive relationship building, guiding clients through every stage of their journey, making them feel valued, informed and confident throughout, from initial enquiry to post sale completion.
- Executed strategic task prioritisation techniques to enhance workflow efficiency during peak operational periods.
- Coordinated multiple organisations, including surveyors, brokers, and solicitors, to ensure seamless progression of sales towards completion.
- Monitor sales data reporting to ensure accuracy and compliance with company standards.
Customer Support Advisor
CHL Mortgages
Fleet, Hampshire
2022.09 - 2022.11
- Utilised comprehensive product knowledge to provide accurate information to customers.
- Maintained detailed records for enhanced data management processes.
- Promoted products and services to potential clients, generating interest and engagement.
- Handled customer enquiries, leading to improved client relations.
- Increased customer satisfaction by promptly addressing and resolving queries.
- Fostered positive communication environment with consistent professionalism in interactions.
Sales Coordinator
Optiplan Kitchens
Farnham, Surrey
2014.08 - 2022.09
- Developed strong relationships with customers to build loyalty.
- Liaised with clients for enhanced customer satisfaction.
- Managed order processing, resulted in smooth workflow.
- Maintained sales documentation and customer records in company database.
- Provided high-quality support across administrative tasks of end-to-end sales.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- PA to original director
Advice & Information Officer
Merrist Wood College
Guildford, Surrey
2012.12 - 2014.08
- First point of contact, ensuring timely and accurate information provided to relevant parties for both course and financial support information to ensure students manage their personal and career development.
- Working alongside marketing department to promote college, organising career fairs, open events and maintaining up to date course information.
- Receiving and promoting job vacancies, working with students to help identify opportunities and help with applications.
Property Sales Negotiator
Bells Potter Estate Agents
Farnham, Surrey
2011.09 - 2012.11
- Assisted clients to navigate complex process of buying and selling properties.
- Accompanied viewers on visits, providing insightful information about each property,.
- Negotiated property sales by building strong relationships with clients.
- Communicated regularly with solicitors to ensure smooth transactions during conveyancing process.
- Collaborated closely with mortgage advisors to provide comprehensive financial advice to clients,.
Sales Advisor & Control Manager
Santander
Farnham, Surrey
2002.01 - 2011.04
- Initially starting employment with Alliance and Leicester as a Sales Advisor, providing exceptional customer service to ensure clients were provided with best products appropriate to their requirements, while maximising sales.
- Conducted staff training, increasing understanding of control procedures. Managing team of 4-6 staff.
- Facilitated regulatory compliance by conducting thorough inspections and audits regularly.
- Established strong working relationships for better team collaboration.
Education
Heath End Secondary School
Farnham, SurreySkills
- Project Management
- Sales negotiating
- CRM software
- Strong communication & organisational skills
- Diligent & conscientious
- Attention to detail
- High standard of customer service, ascertaining customer needs and providing clear accurate information
- Liaising with other departments
- Working to deadlines
- Research, planning and group skills
- Coordinatation of tasks & time management
Timeline
Project Sales Executive
Seymours Land & New Homes
2022.11 - Current
Customer Support Advisor
CHL Mortgages
2022.09 - 2022.11
Sales Coordinator
Optiplan Kitchens
2014.08 - 2022.09
Advice & Information Officer
Merrist Wood College
2012.12 - 2014.08
Property Sales Negotiator
Bells Potter Estate Agents
2011.09 - 2012.11
Sales Advisor & Control Manager
Santander
2002.01 - 2011.04
Heath End Secondary School