Emma Wright

• Built loyal customer base through expert guidance on pet nutrition and behaviour, turning complex care challenges into practical solutions
• Developed strong product knowledge across multiple categories and translated technical information into accessible advice
• Collaborated on store redesigns, bringing customer insights to enhance shopping experiences
• Managed inventory tracking and product information systems

• Delivered exceptional customer service in high-volume environment, managing transactions accurately while building lasting customer relationships
• Selected for specialized kiosk training with age-restricted products, demonstrating trusted judgment and regulatory compliance
• Collaborated with teams on store presentation and inventory while balancing customer interactions with operational tasks

• Provided personalized support to individuals with learning and physical disabilities, adapting communication approaches to meet diverse needs
• Completed specialised training and managed responsibilities across kitchen operations, medication administration, and activity coordination
• Thrived in unpredictable environment requiring quick thinking and emotional intelligence while maintaining professional boundaries
• Assisted in the organisation of activity & daily schedules

Specialised in Game Writing

• Completed Coursework: Game Writing, 2024
• Dissertation: Original Video Game Concept & Pitch Deck

• D*D*
• Principal's Commendation Award, 2021
• Extended Project Qualification, Creative artefact in research of under-represented historic period in theatre - Research Project