Summary
Overview
Work history
Skills
Qualifications
Timeline
Generic

Emma Wood

Caergwrle

Summary

A highly skilled professional with exceptional client-facing and management abilities, adept at communicating concisely and effectively. Demonstrates excellent written and verbal communication skills to interact with clients, internal teams, and stakeholders. Proven track record of working within pressurised environments, meeting tight deadlines, and multitasking across multiple stakeholder groups. Strategic thinker with a talent for effective decision-making, tenacity, positivity, flexibility, confidence, and determination. Experienced in building and maintaining strong client relationships, negotiating terms and conditions, resolving disagreements, and fostering trust. Committed to managing projects efficiently while maintaining a professional workspace.

Overview

18
18
years of professional experience

Work history

Account Manager

APS Group
06.2016 - 05.2025
  • Responsible for building, managing and developing strong client relationship
  • Managing accounts with a net worth of over 15 million pounds
  • To provide day to day support on all client account activity ensuring clients expectations are met
  • Managing all internal and external communications in an effective manner
  • Resolving/ escalating issues in a timely fashion
  • Translate job briefs into accurate, technical production briefs as per client specification
  • To ensure all projects are delivered successfully and in a timely manner
  • Manage and communicate to all concerned parties on campaigns/ projects, providing schedules and regular updates
  • Lead and manage team members within Client Services
  • Monitor and manage all clients invoicing
  • Manage daily/weekly status meeting, monthly updates and quarterly reviews- preparing all documentation required to support meetings
  • Manage and resolve client queries in a timely and efficient manner
  • Onboarding and embedding new clients into the business
  • Produce all reports and KPI’s required by the business and client

Field Services Co-ordinator/ Planner

AF Global Corporation
10.2009 - 05.2016
  • Managing projects on and offshore daily operations, providing support and guidance to the offshore & site engineers
  • Responsibility of manning all projects and delivering resource/tools to site
  • Management of processes to improve efficiency and reduce risk
  • Liaising with clients and third parties as required and attending all pre project meetings
  • Making regular site visits to Scotland to carry out internal audits and checking in with client regarding work schedules etc
  • Identifying the manning requirements of a project in terms of the business objectives
  • Also assigning the engineers to support other departments such as QA, Inspection and the test/ assembly work shop
  • Managing cost control/ Liaising with the Procurement Team regarding suppliers/ delivery schedules
  • Manage equipment required to support all the site and offshore activities
  • Making sure this is available and suitably maintained, serviced and calibrated
  • Arranging transport for tools & equipment to sites
  • Administer all project documentation ensuring all of AF Global’s policies and procedures are followed by all team members
  • Assist in goal setting, skill enhancement and performance reviews activities for field services staff
  • Oversee the expenses/ accommodation and travel requirements for the team and also manage the availability/ holiday requests/ sick hours and reporting the monthly figures to the operations manager

Administrator

Clatterbridge Hospital- Oncology
01.2009 - 05.2009
  • Performed general admin requirements by the doctors or radiographers
  • Work on the Radiology Information System to track all the images that are produced by the centre (including radiotherapy images)
  • Maintain and organise the departments filing system
  • Typing all necessary documents and correspondence required
  • Track down and request images from other trust for referral patients
  • Temporary Position

Receptionist

The Instructor College
11.2008 - 01.2009
  • Meet and great clients
  • Answering incoming calls
  • Arrange couriers
  • Booking appointment slots
  • Answering telephone enquiries regarding the courses available and finance options
  • Manage the tutors calendars/ booking appointments
  • General admin duties
  • Sending weekly figures to head office
  • Temporary Position

Receptionist

Metquarter
09.2008 - 10.2008
  • General admin duties
  • Answering incoming calls
  • Meet & greet all visitors
  • Collect sale figures from retailers and submitting the final figures
  • Gathering requested information from management for the monthly report
  • Involved with event organising, design work, liaising with clients for event
  • Temporary Position

Support Admin

Liverpool City council
10.2007 - 10.2008
  • Based in a high security reception
  • Booking in offenders for visits/ contacting their social workers
  • Answering incoming calls
  • Issues allowances for individuals upon requests
  • Manage diaries for 9 teams with a minimal of 8 staff members
  • Type confidential notes from appointments or court into the in-house systems
  • Manage petty cash
  • Key holder for the site
  • Temporary Position

Skills

  • Exceptional client facing and management skills with the ability to communicate concisely and effectively
  • Excellent written and verbal communication skills to effectively interact with clients, internal teams, and other stakeholders
  • Working within a pressurised environment and meeting tight deadlines
  • Ability to multitask and priorities time allocation across multiple stakeholder groups and active tasks
  • Strategic thinking to enable effective decision making
  • Tenaciousness, positivity, flexibility, confidence and determined
  • Building and maintaining strong relationships with clients
  • Negotiating terms and conditions, resolving disagreements, and reaching mutually beneficial agreements understanding their needs, and fostering trust
  • Keeping track of client information, managing projects, and maintaining a professional and efficient workspace

Qualifications

- Industrial Health & Safety- Level 3 (Springboard Safety Services)

- Certificate in Health & Safety for Managers/ Supervisor (Springboard Safety Services)

- Certificate in training- Advanced Driver

- Fork lift truck license

- Indoor crane license

- Higher Diploma in Administrative Procedures

- OCR Level 2 Certificate in Text Processing

- OCR Level 1 & 2 Certificate in Word Processing

- OCR Level 2 Certificate in Text Production

- NVQ 2 & 3 Business and Administration

- OCR Level 2 Certificate in Business Presentations

- OCR Level 1 Certificate in Bookkeeping-Maintaining petty cash

- OCR Level 1 Certificate for IT Users (New CLAIT)

- City & Guilds Level 1 Certificate In Adult Numeracy & Literacy

- 6 GCSE’s Inc. English, Maths and Science

- Full UK Driving License

Timeline

Account Manager

APS Group
06.2016 - 05.2025

Field Services Co-ordinator/ Planner

AF Global Corporation
10.2009 - 05.2016

Administrator

Clatterbridge Hospital- Oncology
01.2009 - 05.2009

Receptionist

The Instructor College
11.2008 - 01.2009

Receptionist

Metquarter
09.2008 - 10.2008

Support Admin

Liverpool City council
10.2007 - 10.2008

Similar Profiles

Create profile
Emma Wood