Emma Wood
Blackpool
Summary
Accomplished professional with expertise in operations management budget management, project planning, and HR management. Demonstrates exceptional decision-making skills and a proven track record in smooth project management, including funding grants and applications. Skilled in bid writing, staff management, and implementing policies to enhance organisational efficiency. Committed to adhering to health and safety protocols while fostering employee training and development.
Overview
7
7
years of professional experience
8041
8041
years of post-secondary education
Work history
Operations & HR Manager
Lab Creative Ltd
Blackpool, Lancashire
02.2024 - 02.2025
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Directed safety protocols implementation, created safer workplace conditions.
- Developed company culture with regular staff engagement activities.
- Negotiated employment contracts to secure fair terms for both parties involved.
- Arranged regular performance reviews for employee growth and development..
- Conducted disciplinary hearings, ensuring fair treatment of all employees.
- Developed training programmes to boost team productivity.
- Ensured legal compliance in all HR activities to avoid any potential penalties or lawsuits.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Coordinated high quality inductions and seamless onboarding procedures for new starters.
Business Support Manager
The Volunteer Centre, Blackpool, Wyre & Fylde
Blackpool, Lancashire
01.2023 - 02.2024
- Oversaw daily operations, maintaining high levels of organisational effectiveness.
- Devised strategies that improved fundraising efforts across the board, including writing and securing bids. I added over £100,000 into the projects.
- Negotiated beneficial terms with benefit providers, ensured cost-effective packages.
- Fostered a diverse and inclusive work culture by promoting equal opportunities.
- Coordinated employee engagement initiatives for improved staff morale.
- Managed redundancy processes, minimised legal risks.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
Business Owner
Emma Louise Beauty Salon & Training Academy
Blackpool, Blackpool
01.2018 - 09.2023
- Beauty salon and training academy owner.
- Secured multiple teaching contracts to include teaching VTCT accredited course, via local training centres
- Ensured compliance with regulatory standards for safe and ethical trading practices.
- Ensured smooth operations with effective staff management.
- Implemented efficient inventory control systems for streamlined stock management.
- Coordinated staff training for improved productivity and customer service.
- Identified new business opportunities to increase revenue.
- Conducted market research to stay abreast of industry trends and competitors' strategies.
- Attended networking events to build industry connections and partnerships.
- Devised budget plans, ensured financial stability of the business.
- Developed strategic business plans for long-term growth.
- Utilised social media platforms for effective brand promotion and customer engagement.
- Managed daily operations to ensure smooth running of the business.
- Built strong client relationships, led to repeat business and referrals.
Education
CIPD Level 5 - People Management
Blackpool and The Fylde College
Blackpool 01.2024 -
Level 3 Assessors - Teaching
Summerhouse
BlackpoolLevel 4 Education and Training - Teaching
Summerhouse
BlackpoolFoundation Degree - Events Management
Blackpool and The Fylde College
BlackpoolA Levels - Business Studies, General Studies, Sociology, Psychology
Blackpool Sixth Form
BlackpoolGCSE - 9 GCSE's at grade A-C including English and Maths
Montgomery High School
BlackpoolSkills
- Exceptional decision making
- Budget management and project planning
- Smooth project management
- Funding grants and applications
- Bid writing and preparation
- Staff management and training
- HR management
- Project planning and coordination
- Health and safety protocol adherence
- Employee training and development
- Implementing policies and processes
Driving
Full, Clean, 13/10/04
Timeline
Operations & HR Manager
Lab Creative Ltd
02.2024 - 02.2025
CIPD Level 5 - People Management
Blackpool and The Fylde College
01.2024 -
Business Support Manager
The Volunteer Centre, Blackpool, Wyre & Fylde
01.2023 - 02.2024
Business Owner
Emma Louise Beauty Salon & Training Academy
01.2018 - 09.2023
Level 3 Assessors - Teaching
Summerhouse
Level 4 Education and Training - Teaching
Summerhouse
Foundation Degree - Events Management
Blackpool and The Fylde College
A Levels - Business Studies, General Studies, Sociology, Psychology
Blackpool Sixth Form
GCSE - 9 GCSE's at grade A-C including English and Maths
Montgomery High School
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