Emma Whichello
Fareham,United Kingdom
Summary
I have experience of customer service and administration in a retail environment, paired with working under pressure to achieve results.
I have demonstrated effective communication skills with colleagues across the organisation as well as immediate team members.
I am always motivated to learn and apply new skills.
I have a flexible approach to work whilst meeting deadlines in a busy environment where no two days are the same.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Sales assistant
Rowans Hospice
Fareham, Hampshire
2016.01 - Current
Assisting manager in generating income for the hospice by following daily goals, financial targets and strategies.
Supervising volunteers.
Stock processing, pricing and merchandising.
Addressing customer needs with sales and donations.
Building customer relationships for repeat business.
Cash handling and cashing up at close of business.
Completing administration for health and safety.
Answering e-mails and phone enquiries.
Volunteer shop assistant
Rowans Hospice
Fareham, Hampshire
2015.05 - 2015.12
Processed and merchandised stock.
Served customers and took in donations.
Acted as Key holder and supervisor on occasions when Manager and Sales Assistant were unable to be present.
Home carer
Not applicable
Fareham, Hampshire
2012.01 - 2013.12
During this period of time I took care of both my parents.
I nursed my mother whilst she was terminally ill with ovarian cancer.
My father also became ill during her last months with prostate cancer and heart disease, and needed day to day assistance.
I took care of them and maintained the running of their home until both had passed away.
Sales assistant
From The Heart
Fareham, Hampshire
2011.05 - 2012.01
Customer Service in person and over the phone.
Merchandising and general housekeeping.
Cash handling and cashing up.
Sales assistant
Camilles
Fareham, Hampshire
2009.11 - 2010.10
Customer service in person and over the phone.
Stock rotation and following floor plans.
General housekeeping and cash handling.
Education
GCSEs - Maths
Southdowns College
Waterlooville, Hampshire 1992.09 - 1993.06
GCSEs - English lang & lit, Humanities, French, Computer studies
Crookhorn School
Waterlooville, Hampshire 1988.09 - 1992.07
Skills
Strong communication
Customer service
Experience of using Word, Excel and Outlook
Attention to detail
Time management in a busy environment
Ability to learn and apply new skills effectively
Timeline
Sales assistant
Rowans Hospice
2016.01 - Current
Volunteer shop assistant
Rowans Hospice
2015.05 - 2015.12
Home carer
Not applicable
2012.01 - 2013.12
Sales assistant
From The Heart
2011.05 - 2012.01
Sales assistant
Camilles
2009.11 - 2010.10
GCSEs - Maths
Southdowns College
1992.09 - 1993.06
GCSEs - English lang & lit, Humanities, French, Computer studies
Crookhorn School
1988.09 - 1992.07