Emma Westley
Sompting,West Sussex
Summary
17 years of experience working for American Express Travel & Lifestyle Services. Of which 6.5 years I have been working within the Global Talent Strategy Team. Consistently achieves and exceeds goals Proactively drives new process' within team Ideally suited to fast paced environments Project workstreams experience. Exceptional organizational and self starter skills. I am an efficient, approachable friendly individual who demonstrates excellent interpersonal and communication skills, with the ability to work using one's own initiative or in a team environment. Has a natural passion for employee engagement and a one team ethic.
Overview
24
24
years of professional experience
15
15
years of post-secondary education
Work history
Project analyst / Recruitment Specialist
Global Learning & Knowledge Management Team
Brighton, East Sussex
2018.03 - Current
- Part of the Global Talent Selection Strategy team, responsible for oversight of EMEA hiring
- Driving adherence to plan, hosting assessment centres, ensuring smooth on-boarding process. Calling out any risks to hiring plans i.e. hiring adherence wont be met
- Supporting project work streams and collaborating with cross functional teams globally for config projects
- Most recently worked config project where we were moving UK nights team to Manila
- Currently working on End 2 End project - looking at standardization of onboarding process from hiring plan to start date
On Job Training Team Leader
American Express Centurion/ Platinum Travel and Lifestyle Services
Brighton, East Sussex
2011.05 - 2018.03
- Led the On-Job-Training Team, driving performance in onboarding
- Responsible for performance management and delivering difficult messages
- Skilled in sabre, Nice, Medallia, and other front line systems
- Colleague management - hosting 1-2-1 conversations, supporting development, monitoring performance and driving efficiencies
- Ensuring team are adhering to company policy and positively representing the brand
Senior Personal Account Executive
Frontline Travel American Express Centurion Travel
2008.04 - 2010.04
Personal Account Executive
American Express Centurion Travel
Brighton, East Sussex
2007.03 - 2008.04
Travel Advisor
Round the World Team First Choice Flexi Travel
2006.09 - 2007.03
Events Sales Executive
Hilton Brighton Metropole Hotel
Brighton
2004.10 - 2006.09
Conference and Events Coordinator
Hilton Brighton Metropole Hotel
Brighton
2003.02 - 2004.10
Sales Research Executive
Hilton Brighton Metropole Hotel
Brighton
2002.10 - 2003.01
Air Crew Coordinator
Hilton Brighton Metropole Hotel
Brighton
2002.04 - 2002.10
Restaurant Waitress
The Belgrave Hotel
Brighton
2001.12 - 2002.03
Travel Specialist
Virgin Atlantic Airways
Crawley
2000.09 - 2001.11
- Took voluntary redundancy after Sept 11th Events
Education
Certificate of Higher Education - Learning and Development
CIPD
Brighton, Brighton and Hove 2012.09 - 2013.07
NVQ Level 2 - Food and Drink Service, Customer Care, Guest Service and Hotel Reception
Hilton Brighton Metropole
Brighton, Brighton and Hove 2002.04 - 2007.03
NVQ Level 3 - Hotel Reception Supervisor
Hilton Brighton Metropole Hotel
Brighton, Brighton and Hove 2002.04 - 2007.03
GCSEs -
Downlands Community School
Hassocks 1989.09 - 1994.07
Skills
- Team player
- Stake holder Management
- Problem solver
- Excellent communicator
- Time management
- Project & Event planning
- Methodical
- Proactive
Custom
References upon request
Timeline
Project analyst / Recruitment Specialist
Global Learning & Knowledge Management Team
2018.03 - Current
Certificate of Higher Education - Learning and Development
CIPD
2012.09 - 2013.07
On Job Training Team Leader
American Express Centurion/ Platinum Travel and Lifestyle Services
2011.05 - 2018.03
Senior Personal Account Executive
Frontline Travel American Express Centurion Travel
2008.04 - 2010.04
Personal Account Executive
American Express Centurion Travel
2007.03 - 2008.04
Travel Advisor
Round the World Team First Choice Flexi Travel
2006.09 - 2007.03
Events Sales Executive
Hilton Brighton Metropole Hotel
2004.10 - 2006.09
Conference and Events Coordinator
Hilton Brighton Metropole Hotel
2003.02 - 2004.10
Sales Research Executive
Hilton Brighton Metropole Hotel
2002.10 - 2003.01
NVQ Level 2 - Food and Drink Service, Customer Care, Guest Service and Hotel Reception
Hilton Brighton Metropole
2002.04 - 2007.03
NVQ Level 3 - Hotel Reception Supervisor
Hilton Brighton Metropole Hotel
2002.04 - 2007.03
Air Crew Coordinator
Hilton Brighton Metropole Hotel
2002.04 - 2002.10
Restaurant Waitress
The Belgrave Hotel
2001.12 - 2002.03
Travel Specialist
Virgin Atlantic Airways
2000.09 - 2001.11
GCSEs -
Downlands Community School
1989.09 - 1994.07