Emma Westley
Sompting,West Sussex
Summary
17 years of experience working for American Express Travel & Lifestyle Services. Of which 6.5 years I have been working within the Global Talent Strategy Team. Consistently achieves and exceeds goals Proactively drives new process' within team Ideally suited to fast paced environments Project workstreams experience. Exceptional organizational and self starter skills. I am an efficient, approachable friendly individual who demonstrates excellent interpersonal and communication skills, with the ability to work using one's own initiative or in a team environment. Has a natural passion for employee engagement and a one team ethic.
Overview
24
24
years of professional experience
15
15
years of post-secondary education
Work history
Project analyst / Recruitment Specialist
Global Learning & Knowledge Management Team
Brighton, East Sussex
03.2018 - Current
- Part of the Global Talent Selection Strategy team, responsible for oversight of EMEA hiring
- Driving adherence to plan, hosting assessment centres, ensuring smooth on-boarding process. Calling out any risks to hiring plans i.e. hiring adherence wont be met
- Supporting project work streams and collaborating with cross functional teams globally for config projects
- Most recently worked config project where we were moving UK nights team to Manila
- Currently working on End 2 End project - looking at standardization of onboarding process from hiring plan to start date
On Job Training Team Leader
American Express Centurion/ Platinum Travel and Lifestyle Services
Brighton, East Sussex
05.2011 - 03.2018
- Led the On-Job-Training Team, driving performance in onboarding
- Responsible for performance management and delivering difficult messages
- Skilled in sabre, Nice, Medallia, and other front line systems
- Colleague management - hosting 1-2-1 conversations, supporting development, monitoring performance and driving efficiencies
- Ensuring team are adhering to company policy and positively representing the brand
Senior Personal Account Executive
Frontline Travel American Express Centurion Travel
04.2008 - 04.2010
Personal Account Executive
American Express Centurion Travel
Brighton, East Sussex
03.2007 - 04.2008
Travel Advisor
Round the World Team First Choice Flexi Travel
09.2006 - 03.2007
Events Sales Executive
Hilton Brighton Metropole Hotel
Brighton
10.2004 - 09.2006
Conference and Events Coordinator
Hilton Brighton Metropole Hotel
Brighton
02.2003 - 10.2004
Sales Research Executive
Hilton Brighton Metropole Hotel
Brighton
10.2002 - 01.2003
Air Crew Coordinator
Hilton Brighton Metropole Hotel
Brighton
04.2002 - 10.2002
Restaurant Waitress
The Belgrave Hotel
Brighton
12.2001 - 03.2002
Travel Specialist
Virgin Atlantic Airways
Crawley
09.2000 - 11.2001
- Took voluntary redundancy after Sept 11th Events
Education
Certificate of Higher Education - Learning and Development
CIPD
Brighton, Brighton and Hove 09.2012 - 07.2013
NVQ Level 2 - Food and Drink Service, Customer Care, Guest Service and Hotel Reception
Hilton Brighton Metropole
Brighton, Brighton and Hove 04.2002 - 03.2007
NVQ Level 3 - Hotel Reception Supervisor
Hilton Brighton Metropole Hotel
Brighton, Brighton and Hove 04.2002 - 03.2007
GCSEs -
Downlands Community School
Hassocks 09.1989 - 07.1994
Skills
- Team player
- Stake holder Management
- Problem solver
- Excellent communicator
- Time management
- Project & Event planning
- Methodical
- Proactive
Custom
References upon request
Timeline
Project analyst / Recruitment Specialist
Global Learning & Knowledge Management Team
03.2018 - Current
Certificate of Higher Education - Learning and Development
CIPD
09.2012 - 07.2013
On Job Training Team Leader
American Express Centurion/ Platinum Travel and Lifestyle Services
05.2011 - 03.2018
Senior Personal Account Executive
Frontline Travel American Express Centurion Travel
04.2008 - 04.2010
Personal Account Executive
American Express Centurion Travel
03.2007 - 04.2008
Travel Advisor
Round the World Team First Choice Flexi Travel
09.2006 - 03.2007
Events Sales Executive
Hilton Brighton Metropole Hotel
10.2004 - 09.2006
Conference and Events Coordinator
Hilton Brighton Metropole Hotel
02.2003 - 10.2004
Sales Research Executive
Hilton Brighton Metropole Hotel
10.2002 - 01.2003
NVQ Level 2 - Food and Drink Service, Customer Care, Guest Service and Hotel Reception
Hilton Brighton Metropole
04.2002 - 03.2007
NVQ Level 3 - Hotel Reception Supervisor
Hilton Brighton Metropole Hotel
04.2002 - 03.2007
Air Crew Coordinator
Hilton Brighton Metropole Hotel
04.2002 - 10.2002
Restaurant Waitress
The Belgrave Hotel
12.2001 - 03.2002
Travel Specialist
Virgin Atlantic Airways
09.2000 - 11.2001
GCSEs -
Downlands Community School
09.1989 - 07.1994
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