Emma West
Hornchurch,Essex
Summary
I am a highly organised Executive Assistant with 16 years experience in Fintech start-up and Financial services, supporting the CEO and Senior Management with a wealth of knowledge, a comprehensive range of skills and the natural aptitude to anticipate requirements and prioritise workloads and schedules. An effective event and project manager attuned to the needs of busy Senior Executives with the ability to take ideas from inception to delivery with minimum intervention.
Overview
18
18
years of professional experience
Work History
Executive Assistant to the CEO & Chief of Staff
TAINA Technology
03.2020 - Current
- Serve as a strategic partner to the CEO, providing high-level support and ensuring alignment with company objectives
- Manage the CEO’s complex and dynamic schedule, ensuring meetings start and end on time, and adjusting priorities as needed
- Lead the preparation and coordination of all meetings, including Board meetings, by ensuring agendas are set, materials are distributed, and minutes are actioned
- Oversee key strategic initiatives, collaborating with department heads and ensuring project progress aligns with company goals
- Act as a point of contact between the CEO and internal/external stakeholders, representing the CEO in meetings and relaying key information
- Manage executive communications, including responding to emails on behalf of the CEO, filtering priorities, and flagging urgent matters
- Coordinate complex domestic and international travel arrangements, including visas, transportation, accommodation, and detailed itineraries
- Drive recruitment efforts, including interviewing, offer letters, contracts, and background checks, to ensure seamless onboarding of new employees
- Support the development and updates of company policies, including maintaining the staff handbook and enforcing company protocols
- Lead the creation of high-level presentations and reports for Board meetings, investor pitches, and strategic demos
- Supervise office operations, including staff annual leave, expense approvals, and day-to-day office management, to ensure smooth business operations
- Collaborate with the COO and CTO, providing support and coordination across multiple functions to ensure alignment with company strategy
- Handle confidential personal matters, including scheduling personal appointments and family travel for the CEO.
Executive Assistant to Head of Global Markets Legal
State Street Bank & Trust Company, London
London
06.2018 - 03.2020
- Providing high-level support to Head of Global Markets Legal and team, consisting of the Head of Global Markets (SVP), 2 MDs and 5 VPs
- Extensive diary management for the SVP of Legal and all MDs
- Coordinating complex and multi-stop domestic/international travel, arranging visas, transport, accommodation and preparing itineraries
- Inbox management for the SVP of Legal
- Managing expenses
- Formatting and preparing presentations and reports using PowerPoint, Word and Excel
- Arranging conference calls and video calls over multiple time zones and locations
- Organising meetings, booking rooms, catering and guest passes and greeting guests
- Managing external counsel spend tracking, and EMEA budget, ensuring accruals are update for Finance department, inputting new matters into eBilling which includes extensive co-ordination with EAs at main law firms
- Attending meetings on behalf of SVP and reporting back key information.
Executive Assistant to Head of Security EMEA & Team
State Street Bank & Trust Company, London
London
01.2008 - 05.2018
- Providing high-level support to the Security team including the Head of Security EMEA, 5 Associate Vice Presidents, and Vice President
- Extensive diary management for 6 team members
- Inbox management on behalf of the Head of Security EMEA
- Booking international travel arrangements to USA, Europe, China, India, Dubai, Abu Dhabi, South Africa, Africa, Australia including organising flights, hotel, transfers, visas and preparing itineraries
- Producing PowerPoint presentations and reports in Word and Excel
- Project Management
- Liaising with clients and their EAs
- Managing expenses
- Raising invoices and accruals at end of the year using Excel and Markview and sending to the Accounts team
- Events organisation and management.
Facilities Helpdesk Administrator
Financial Ombudsman Service, Canary Wharf, London
London
08.2006 - 12.2007
Education
Diploma of Higher Education -
Havering College of Further And Higher Education
HornchurchHigh School Diploma -
Sanders Drapers School, Hornchurch, Essex
Skills
- Microsoft Office
- Database management
- Travel administration
- Meeting support
- Presentation skills
- Meeting planning
- Microsoft PowerPoint
- Microsoft Excel
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References
References available upon request.
Timeline
Executive Assistant to the CEO & Chief of Staff
TAINA Technology
03.2020 - Current
Executive Assistant to Head of Global Markets Legal
State Street Bank & Trust Company, London
06.2018 - 03.2020
Executive Assistant to Head of Security EMEA & Team
State Street Bank & Trust Company, London
01.2008 - 05.2018
Facilities Helpdesk Administrator
Financial Ombudsman Service, Canary Wharf, London
08.2006 - 12.2007
Diploma of Higher Education -
Havering College of Further And Higher Education
High School Diploma -
Sanders Drapers School, Hornchurch, Essex
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