Emma Wardale

Lead and support the development and delivery of a community-based virtual ward service, coordinating clinical care and working with multidisciplinary teams and partner organisations to provide safe, effective and patient-centred care.

Key responsibilities and achievements include:

• Providing clinical leadership within a complex, evolving healthcare service.
• Supporting the day-to-day coordination of service delivery, prioritisation of workload and management of competing demands.
• Communicating with patients, clinicians, operational teams and external stakeholders to support effective care and resolve issues.
• Developing and improving clinical pathways, policies, processes and service delivery models.
• Maintaining a strong focus on patient safety, quality, clinical governance and accurate documentation.
• Reviewing feedback, identifying learning opportunities and supporting continuous improvement.
• Working with colleagues across organisational boundaries to build relationships and improve communication.
• Remaining calm, professional and solution-focused when managing challenging situations and changing priorities.
• Contributing to service reporting, evaluation, digital innovation and the development of new clinical initiatives.

• Worked within the Acute Frailty Unit, providing advanced clinical assessment, decision-making and management of older adults presenting with acute frailty and complex health needs.
• Established the Frailty Same Day Emergency Care (SDEC) service, contributing to the development and implementation of a pathway designed to facilitate timely assessment, treatment and appropriate alternatives to hospital admission.
• Collaborated within a multidisciplinary team (MDT) comprising consultants, Advanced Clinical Practitioners, therapists, healthcare assistants and other healthcare professionals to coordinate individualised patient care.
• Supported effective patient flow through timely assessment, clinical prioritisation, discharge planning and coordination with community services.
• Communicated complex clinical information clearly and sensitively to patients, families and colleagues, supporting shared decision-making and a positive patient experience.
• Contributed to service development and pathway improvement, identifying opportunities to improve efficiency, patient outcomes and the delivery of frailty services.
• Managed competing clinical priorities within a fast-paced acute environment, maintaining professionalism, organisation and attention to detail.
• Built effective working relationships across professional teams and services to support continuity of care, collaborative problem-solving and safe clinical practice.