Emma Upson
Newmarket,Suffolk
Summary
Skilled administration receptionist with proven track record of success in managing office operations and coordinating events meeting and greeting patients/customers. Strong communicator and problem-solver with keen attention to detail.
Overview
19
19
years of professional experience
Work history
Radiology Receptionist/Administrator
Nuffield Health
01.2019 - Current
- Welcomed patients with a warmth and professional approach.
- Taking patients private and confidential details including card payments.
- Managed facility bookings and coordinated internal activities.
- Directed customer calls and communicated messages to relevant team members.
- Liaising with others secretaries and consultants.
- Reports using CRIS and PIMS.
- Kept reception areas clean and tidy to maintain professional standards.
Personal Assistant
Morris Residentials
01.2018 - 01.2019
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
Accounts Administrator and Personal Assistant
Sellenis Limited
01.2011 - 01.2018
- Prepared monthly reports, account reconciliations and financial statements.
- Developed professional relationships with clients to build trust, respect and reliability.
- Supervised accounting department operations and team of six employees.
- Managed payroll operations for team of employees.
- Improved overall process for year-end inventory audits.
Receptionist/Administrator
Porsche Cambridge
01.2010 - 01.2011
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Reduced waiting times through effective time and resource management.
- Provided clerical support to company employees, including copying, faxing and file management.
Negotiator
Cheffins Cambridge
01.2005 - 01.2010
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Conducted intensive property market research to stay abreast of trends and developments.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Liaised with property owners and prospective new customers.
Education
Saffron Walden County High School
Saffron WaldenSkills
- SKILL AND ATTRIBUTES
- Word
- Excel
- Bespoke NHS systems (CRIS, PIMS, SAGE 50
- Accustomed and flexible to a fast-paced environment where deadlines are a priority
- Professional attitude
- Excellent spoken and written communication skills
- Hard working and loyal
Timeline
Radiology Receptionist/Administrator
Nuffield Health
01.2019 - Current
Personal Assistant
Morris Residentials
01.2018 - 01.2019
Accounts Administrator and Personal Assistant
Sellenis Limited
01.2011 - 01.2018
Receptionist/Administrator
Porsche Cambridge
01.2010 - 01.2011
Negotiator
Cheffins Cambridge
01.2005 - 01.2010
Saffron Walden County High School
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