Emma Tusha
London
Summary
Experienced in hospitality with focus on customer service. Specialising in creating welcoming environment that enhances dining experience, utilising interpersonal skills and knowledge of food and beverages. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction. Dedicated to providing exceptional performance and quality standards
Overview
4
4
years of professional experience
Work history
Waitress
Torelli Cafe
Elbasan, Albania
08.2023 - 08.2025
- Worked 3 summers as waitress in popular cafe
- Assisted with inventory management, streamlined restaurant operations.
- Managed table settings for enhanced dining experience.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Salon Assistant
Semra Hair and Beauty
London
10.2022 - 03.2023
- Maintained salon cleanliness for professional environment.
- Managed around 30 customer calls per day
- Prepared clients for hairstyling by washing and conditioning, resulting in better styling results.
- Swept and cleaned stations after each service, maintaining hygienic standards.
- Prepared and mixed colour formulas for clients' hair.
- Disinfected equipment to support exemplary hygiene standards.
- Received payments and handled cash register, ensuring accurate financial transactions.
Cashier
North London Hospice
London
12.2021 - 03.2022
- Assisted with inventory management, bolstering product availability.
- Managed returns and exchanges to ensure customer satisfaction.
- Facilitated fast and accurate scanning of products, improving transaction speed.
- Helped maintain shop floor presentation standards by restocking shelves when needed.
- Resolved customer complaints with effective communication skills.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Education
Bachelor of Science - Psychology
University of Birmingham
Birmingham, England 09/2024 - 07/2027
A-Levels -
Highgate Wood Sixth Form
London 09/2022 - 06/2024
GCSEs -
Highgate Wood Secondary School
London 09/2017 - 06/2022
Skills
- Multitasking efficiency
- Patience under pressure
- Communicative and articulate
- Cash handling
- Order processing
- Food and wine pairing
- Table setting
- Safe food handling
- Reservation management
- Deep-Cleaning expertise
Affiliations
- Weightlifting
- Reading
Accomplishments
Duke of Edinburgh Bronze Award
Languages
English
Native
Albanian
Native
References
References available upon request.
Timeline
Waitress
Torelli Cafe
08.2023 - 08.2025
Salon Assistant
Semra Hair and Beauty
10.2022 - 03.2023
Cashier
North London Hospice
12.2021 - 03.2022
Bachelor of Science - Psychology
University of Birmingham
09/2024 - 07/2027
A-Levels -
Highgate Wood Sixth Form
09/2022 - 06/2024
GCSEs -
Highgate Wood Secondary School
09/2017 - 06/2022