Emma Townend
Baildon
Summary
High-performing Therapy Sales Specialist and President’s Club Winner with a proven track record of delivering significant overachievement against multi-million-pound targets within MedTech. Recognised for driving strategic growth across complex territories, leading high-value accounts, and influencing key clinical stakeholders. Combines strong commercial acumen and relationship management with deep clinical expertise in neuromodulation, consistently exceeding targets while contributing at a senior level through mentoring, training, and cross-functional project leadership.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work history
Therapy Sales Specialist (President’s Club Winner)
Medtronic
Yorkshire and Nottingham
2023.09 - Current
- Delivered exceptional performance in FY25, achieving 168% of £1.7M AOP (£3M revenue) and awarded President’s Club Winner.
- Currently tracking ~9.5% year-on-year growth in FY26, targeting ~£3.3M revenue.
- Own and develop key multi-level accounts, including major centres such as Leeds Teaching Hospitals, managing multiple stakeholders including neurosurgeons, pain consultants, procurement specialists, nursing and administrative teams.
- Act as a mentor and trainer, onboarding and training new starters and supporting development of team members across regions.
- Appointed Inceptiv™ Champion and SynchroMed™ III Champion in 2025, leading national-level product launch training and driving adoption across the business.
- Key contributor to internal projects, including Project 12W, focused on improving productivity and performance across the European sales organisation.
- Provide advanced clinical and technical support, including case coverage, training, and therapy optimisation across the Yorkshire and Nottingham region.
Senior Technical Consultant
Medtronic
2022.07 - 2023.08
- Promoted following successful secondment as Territory Manager for Yorkshire, covering maternity leave; recruited, trained, and mentored new team members to full competency.
Appointed UK Technical Expert for new closed-loop SCS technology ahead of national launch (Autumn 2023), providing specialist guidance to internal teams and external stakeholders.
Recognised subject-matter expert on MRI conditionality and Salesforce.com, delivering regular training sessions and workshops to colleagues and customers to enhance knowledge and adoption.
Technical Consultant
Medtronic
2018.12 - 2022.07
- Supporting the sales of Medtronic Pain Therapies products, including spinal cord stimulators, occipital nerve stimulators and implantable intrathecal drug delivery devices to Neurosurgeons and Pain Consultants alongside their nursing teams.
- Responsible for theatre case coverage, facilitation of clinics, training clinical staff, demonstrating products at exhibitions, ordering and checking stock for procedures and providing ongoing patient support.
- Oversaw inventory management, including ordering and verification of stock for procedures.
- Delivered ongoing patient support, enhancing treatment outcomes and customer satisfaction.
Senior Consultant
Michael Page International
Leeds
2016.04 - 2018.12
- Headhunted to build the Medical Sales discipline for Technical Sales - a cold desk with no existing client or candidate base. I recruited permanent roles from entry level Sales Associates to Sales Directors across the following verticals: Medical Devices, Pharmaceutical and Life Sciences within business ranging from SMEs to global blue-chip organisations.
- Generated £176,472 in sales revenue in my first full year 2017 (vs target of £160,000 -110% SvT) and £96,424 revenue in H1 2018 (vs target of £80,000 -121% SvT)
- Generated upwards of £51,000 in five consecutive quarters (Q2 2017 to Q2 2018), achieving a minimum of 128% SvT (Target - £40,000 per Quarter) with total billings to date of £312,408
Sales Executive
Personal Group Benefits
Milton Keynes
2013.02 - 2016.03
- A national field-based role, selling health and insurance benefit products to staff across all sectors, including: NHS, Private Healthcare, Engineering & Manufacturing, Logistics, Care Home Groups, Retail and Supply Chain, amongst others
- Achieved a record week of sales, with over £10,000 revenue against a target of £2,500 (400% SvT), and achieved a record year of sales, with £164,300 of sales (vs target of £120,000 - 137% SvT) in 2015
- Winner of 'Founder's Treat', and two yearly 'Winners Conventions' for exceptional sales performance vs target, as well as remaining in the elite 'Premier League' category for top performance throughout my employment.
Mental Health Support Worker
Alpha Hospital
Sheffield
2011.01 - 2013.01
- Supporting women with Personality Disorder and Mental Illness across the Low Secure and Locked Rehabilitation wards.
Education
PGCert - Neuromodulation & Pain Management
Queen Mary University of London
London 2022.10 - 2023.06
Executive Education Program in Neuromodulation - Neuromodulation
William Harvey Research Institute
London 2022.10 - 2023.05
BSc - Neuroscience
University of Sheffield
Sheffield 2007.09 - 2010.07
Spalding High School
Spalding 2000.09 - 2007.08
Skills
Sales & Business Development Expertise
Relationship Management
Communication & Influence
Market & Industry Knowledge
Leadership & Mentorship
Analytical & Strategic Thinking
Timeline
Therapy Sales Specialist (President’s Club Winner)
Medtronic
2023.09 - Current
PGCert - Neuromodulation & Pain Management
Queen Mary University of London
2022.10 - 2023.06
Executive Education Program in Neuromodulation - Neuromodulation
William Harvey Research Institute
2022.10 - 2023.05
Senior Technical Consultant
Medtronic
2022.07 - 2023.08
Technical Consultant
Medtronic
2018.12 - 2022.07
Senior Consultant
Michael Page International
2016.04 - 2018.12
Sales Executive
Personal Group Benefits
2013.02 - 2016.03
Mental Health Support Worker
Alpha Hospital
2011.01 - 2013.01
BSc - Neuroscience
University of Sheffield
2007.09 - 2010.07
Spalding High School
2000.09 - 2007.08