Emma Taylor
York,North Yorkshire
Summary
Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledge about industry standards with string skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
4
4
years of professional experience
Work history
Customer Care
McDonald's
Downham Market, Norfolk
2023.02 - Current
- Assisted guests with special dietary needs by suggesting alternative options, enhancing customer care.
- Engaged with customers to better understand needs and deliver excellent service.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Identified issues, analysed information and provided solutions to problems.
- Maintained clean, safe working environments to eliminate accident risks.
- Customised customer experiences to build brand loyalty.
Retail assistant
Primark
York
2025.03 - 2025.06
- Provided coverage during peak times to manage customer flow effectively.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Boosted sales through suggestive selling techniques.
- Assisted in stock replenishment to maintain store appearance.
School Cleaner
Springwood High School
Kings Lynn, Norfolk
2022.02 - 2022.08
- Kept school grounds clean by storing school equipment after use, sweeping leaves, gardening and other tasks as required.
- Carried out all clearing requests required by teachers, including spillages, stains and other mess.
- Thoroughly quality assessed cleaning work after finishing jobs, ensuring work was carried out to excellent standards and within government regulations.
- Disinfected washroom facilities daily, ensuring high hygienic standards were met.
- Handled confidential information with discretion, respecting the privacy of the school community.
Customer Assistant
Boots UK
Kings Lynn, Norfolk
2021.11 - 2022.02
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Facilitated positive first impressions by maintaining smart, professional appearance at all times.
- Received and actioned feedback politely and professionally, going extra mile to deliver positive customer outcomes.
- Updated visual merchandising displays to drive sales through engaging and appealing store windows.
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
Education
Bachelor of Arts - Photography
York St John University
2024.09 -
UAL Level 3 Extended Diploma Photography -
College of West Anglia
Kings Lynn, Norfolk 2022.09 - 2024.06
GCSEs -
Downham Market Academy
Skills
- Customer-oriented
- Hard-working
- Complaint handling
- Behavioural observation
- Customer service
- Stocking shelves
- Communication skills
Custom
- Swimming
- Going on Hikes with friends and family
- Photography
- Baking
Affiliations
In my free time i like to go on hikes with family and friends, baking and sometimes do some arts and crafts. I have recently also started rowing which is a club at my university
Timeline
Retail assistant
Primark
2025.03 - 2025.06
Bachelor of Arts - Photography
York St John University
2024.09 -
Customer Care
McDonald's
2023.02 - Current
UAL Level 3 Extended Diploma Photography -
College of West Anglia
2022.09 - 2024.06
School Cleaner
Springwood High School
2022.02 - 2022.08
Customer Assistant
Boots UK
2021.11 - 2022.02
GCSEs -
Downham Market Academy