Emma Tayler
Mattishall,Norfolk
Summary
An enthusiastic, friendly and organised employee with a strong foundation in customer service and working in a busy environment. Demonstrates exceptional attention to detail and IT knowledge, complemented by effective verbal and written communication skills. Proficient with Microsoft Office, showcasing logical problem-solving abilities and adaptability to new situations. Known for self-initiative, patience, and composure in challenging environments.
Overview
31
31
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Attendance Manager
Dereham Neatherd High School
Dereham, Norfolk
2018.06 - Current
- Monitoring and analysing attendance data.
- Updated daily legal registration marks and communicated with parents/carers about absentees to ensure compliance and awareness.
- Monitoring and analysing attendance data.
- · Collaborated with education welfare officers to address persistent absence issues.
- · Conducted meetings with parents/carers of pupils whose attendance fell below national average. Support offered and plans implemented to improve attendance.
- · Conducted meetings with parents/carers of pupils whose attendance fell below national average. Support offered and plans implemented to improve attendance.
- · Advised on issuing fixed-penalty notices when necessary.
- · Referred parents/carers to the local authority for legal intervention when attendance did not improve.
- Compiled documentation for legal intervention processes.
Early Years Practitioner, Deputy Manager
Mattishall Pre-School
Mattishall, Norfolk
2014.02 - 2018.05
- Supporting the Pre-school manager by leading staff, ensuring high-quality, EYFS-compliant care, and acting as a key worker for a cohort of children.
- Managing daily operations in the managers absence. Mentoring staff.
- Monitoring child safety and development records to share with parent/carers.
- Building and maintaining relationships with parents and other carers to facilitate the daily learning and care of the children.
- Creating an environment that meets the needs of the children by considering their cultural and medical needs.
- Monitoring child safety and development records to share with parent/carers.
- Adhering to the preschools policies and procedures, as well as legislative requirements relating to child care.
- Maintaining high standards for safety, cleanliness and hygiene.
- Created engaging and educational activities tailored to children's interests and developmental needs.
Sales Assistant
HOBBS
Norwich, Norfolk
2012.05 - 2014.02
- Driving sales to meet personal and team targets.
- Tailored styling advice to customers.
- Dealing with customer queries/complaints.
- Managing transactions at the till.
- Maintaining high visual merchandising standards on the shop floor.
- Processed deliveries and updated stock levels while conducting stock takes for inventory accuracy.
Sales assistant
Phase Eight
Norwich, Norfolk
2005.01 - 2006.02
- Customer Service and Styling.
- Sales Targets.
- Visual Merchandising.
- Stock Management.
- Till Operations.
- Product Knowledge.
Underwriter
First National Bank/General Electric
Norwich, Norfolk
2001.11 - 2004.09
- Risk Assessment - Analysing loan agreements and financial documents (credit reports, financial statements) to evaluate risk.
- Decision Making - Approving or denying applications based on company guidelines and risk assessment.
- Pricing & Terms - Calculating appropriate premiums or interest rates and establishing loan conditions.
- Compliance - Ensured adherence to legal, anti-money laundering (AML), and regulatory requirements while negotiating terms with brokers, agents, or customers.
Customer service advisor
Highway Glass and Locks
Norwich, Norfolk
1999.09 - 2001.11
- Answering telephone calls from depots, insurance companies and customers.
- Supported nationwide depots in updating systems and administrative processes to enhance operational efficiency.
- Data input.
Cashier
Bennett's Retail
Norwich, Norfolk
1997.07 - 1999.09
- Till Operations.
- Checking and processing finance agreements.
- Cashing up and banking takings.
- Provided customer service by assisting patrons with inquiries.
Crew member
McDonald's
Norwich, Norfolk
1995.06 - 1997.07
- Delivered customer service by greeting guests, taking orders, and managing payments accurately to enhance guest experience.
- Food Preparation - Following strict safety and hygiene standards to prepare menu items.
- Cleaning & Maintenance - Sanitising workstations, cleaning the dining area, and ensuring a tidy environment.
- Teamwork & Efficiency - Working with others to deliver fast service, particularly during peak hours.
- Station Tasks - Working roles like front counter, drive-thru, hostess for the dining area or food assembly.
Education
City and Guilds Level 3 - Early Years
Norfolk County Council
Norwich, Norfolk 2014.09 - 2016.05
Diploma of Higher Education - English Literature
City College Norwich
Norwich 2003.09 - 2005.06
Diploma of Higher Education - Psychology
City College Norwich
Norwich 2003.09 - 2005.06
Diploma of Higher Education - Sociology
City College Norwich
Norwich 2003.09 - 2005.06
GCSEs -
Long Stratton High School
Long Stratton, Norfolk 1990.09 - 1995.06
Skills
- Customer service proficiency
- Analytical problem-solving
- Attention to detail
- IT knowledge
- Effective verbal and written communication
- Effective verbal and written communication
- Proficient with Microsoft Office
- Logical problem-solving
- Adaptability to new situations
- Self-initiative
- Patience and composure
Certification
Designated Safeguarding Lead - Norfolk County Council - March 2025
First Aid Certificate - British Red Cross - April 2026
Timeline
Attendance Manager
Dereham Neatherd High School
2018.06 - Current
City and Guilds Level 3 - Early Years
Norfolk County Council
2014.09 - 2016.05
Early Years Practitioner, Deputy Manager
Mattishall Pre-School
2014.02 - 2018.05
Sales Assistant
HOBBS
2012.05 - 2014.02
Sales assistant
Phase Eight
2005.01 - 2006.02
Diploma of Higher Education - English Literature
City College Norwich
2003.09 - 2005.06
Diploma of Higher Education - Psychology
City College Norwich
2003.09 - 2005.06
Diploma of Higher Education - Sociology
City College Norwich
2003.09 - 2005.06
Underwriter
First National Bank/General Electric
2001.11 - 2004.09
Customer service advisor
Highway Glass and Locks
1999.09 - 2001.11
Cashier
Bennett's Retail
1997.07 - 1999.09
Crew member
McDonald's
1995.06 - 1997.07
GCSEs -
Long Stratton High School
1990.09 - 1995.06