- Running
- reading
- hiking
- baking and cooking
Emma Swinney
Jarrow,Tyne and Wear
Summary
Friendly and empathetic with strong communication skills. Demonstrates excellent teamwork and collaboration, ensuring smooth operations and optimal patient care. Quickly learns and adapts to new environments, applying problem-solving skills to deliver effective solutions. Focused on providing compassionate support to patients and their families.
Overview
4
4
years of professional experience
Work History
Healthcare Assistant
Gateshead Health NHS Foundation Trust
03.2025 - Current
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Facilitated patient mobility through assistance with walking, transfers, and use of mobility aids, preventing falls and promoting independence.
A&E receptionist
Gateshead Health NHS Foundation Trust
05.2023 - 03.2025
- Welcomed patinets a in friendly, positive manner.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of public.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
Pharmacy Dispenser
Boustead Chemist
06.2022 - 07.2023
- Maintained a clean and organised dispensing area, adhering to hygiene and cleanliness standards.
- Maintained proper storage and security conditions for all drugs.
- Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards.
- Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards.
- Processed and accurately labelled medicine to dosage requirements and warnings.
- Dispensed customer medication quickly, reducing average pharmacy wait time.
- Worked collaboratively with dispensing teams to meet team goals and support efficient operations.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Managed stock levels of pharmaceuticals and healthcare products, ordering supplies to prevent shortages.
- Counseled patients on medication adherence, providing guidance on how to take prescribed drugs safely.
- Ensured all prescribed products were picked and dispensed accurately.
Education
Bachelor of Science - Adult nursing
University of Northumbria at Newcastle
Newcastle upon Tyne 2023 - Current
GCSEs - Maths
St Joseph’s Catholic Academy
HebburnGCSEs - English Language
St Joseph’s Catholic academy
HebburnGCSEs - English Literature
St Joseph’s Catholic academy
HebburnA-Levels - Chemistry
St Joseph’s Catholic academy
HebburnA-Levels - Biology
St Joseph’s Catholic academy
HebburnA-Levels - Geography
St Joseph’s Catholic academy
HebburnGCSEs - RE
St Joseph’s Catholic academy
HebburnGCSEs - Physics
St Joseph’s Catholic academy
HebburnGCSEs - Chemistry
St Joseph’s Catholic Academy
HebburnGCSEs - Biology
St Joseph’s Catholic academy
HebburnGCSEs - Music
St Joseph’s Catholic Academy
HebburnGCSEs - Geography
St Joseph’s Catholic academy
HebburnGCSEs - French
St Joseph’s Catholic academy
Hebburn Skills
- hPatient care
- Patient record keeping
- Medication dispensing
- Manual handling
- Effective communication
- Vital signs
- Wound dressing
- Teamwork
- Conflict resolution
- Time management
- Record keeping
- Data protection
Interests
Timeline
Healthcare Assistant
Gateshead Health NHS Foundation Trust
03.2025 - Current
A&E receptionist
Gateshead Health NHS Foundation Trust
05.2023 - 03.2025
Pharmacy Dispenser
Boustead Chemist
06.2022 - 07.2023
Bachelor of Science - Adult nursing
University of Northumbria at Newcastle
2023 - Current
GCSEs - Maths
St Joseph’s Catholic Academy
GCSEs - English Language
St Joseph’s Catholic academy
GCSEs - English Literature
St Joseph’s Catholic academy
A-Levels - Chemistry
St Joseph’s Catholic academy
A-Levels - Biology
St Joseph’s Catholic academy
A-Levels - Geography
St Joseph’s Catholic academy
GCSEs - RE
St Joseph’s Catholic academy
GCSEs - Physics
St Joseph’s Catholic academy
GCSEs - Chemistry
St Joseph’s Catholic Academy
GCSEs - Biology
St Joseph’s Catholic academy
GCSEs - Music
St Joseph’s Catholic Academy
GCSEs - Geography
St Joseph’s Catholic academy
GCSEs - French
St Joseph’s Catholic academy