Summary
Overview
Work History
Education
Skills
Travel Sabbatical
References
Timeline
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Emma Sutton

Property Valuation And Marketing Consultant
Crewe,CHE

Summary

Professional Summary

A results-focused and outgoing professional with a strong drive to achieve targets and a proven record of exceeding expectations. I excel at leveraging my expertise to deliver exceptional client experiences while consistently meeting and surpassing set objectives. My passion for connecting with clients and in-depth understanding of market dynamics make me a significant contributor in any industry, driving success and growth.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

Property Valuation and Marketing Consultant

Whitegates Estate Agents
1 2020 - Current
  • Played an integral part of the company success to become market leaders in the region by maintaining a significant 85% conversion rate of Market Appraisals (Q1 2024)
  • Increased client fees by 20% for fixed fee contracts and introduced a new percentage base pricing structure for higher value properties, leveraging our strong reputation built on consistent delivery of high-quality work.
  • Implemented 20 week contract terms for new business, which had a significant impact on the overall Sales Completion rate.
  • Maintained a high accuracy rate in property valuations, providing clients with reliable market insights and building trust with sellers and buyers
  • Track record of surpassing monthly and quarterly performance benchmarks, coupled with a relentless pursuit of improvement to maximise earning opportunities
  • Achieved and maintained a client satisfaction through excellent communication, responsiveness, and a commitment to delivering outstanding service throughout the property buying/selling process
  • Utilised in-depth knowledge of local real estate market trends to provide clients with informed advice, resulting in well-informed decisions and a significant increase in repeat business
  • Consistently delivered valuation reports and marketing updates to clients within established timeframes, enhancing transparency and trust
  • Kept up to date with changing industry regulations and market conditions through ongoing training and education, ensuring compliance and industry knowledge
  • Tailored presentation experiences to match client expectations and preferences by comprehending their requirements and individual personalities
  • Conducted negotiations between property vendors and potential buyers to facilitate property sales
  • Communicated updates, progress, and any legal requirements to both buyers and vendors throughout the sales process.

Luxury Rail Concierge (Part Time Casual)

Locomotive Services Group
03.2015 - Current
  • Ensured passenger safety and comfort throughout the journey
  • Provided excellent customer service to passengers, addressing their needs and inquiries
  • Managed onboard facilities and amenities, including food and beverage services
  • Conducted safety demonstrations and providing instructions in case of emergencies
  • Assisted passengers with boarding, seating, and luggage as needed
  • Performed regular checks to ensure the cleanliness and tidiness of the train interior
  • Collaborated with other crew members to maintain efficient operations and resolve any issues promptly
  • Coordinated travel arrangements and accommodations for overnight stays away from home
  • Ensured personal readiness for extended periods of travel and stays away from base
  • Managed personal schedules and adapting to varying work environments during travel.

Assistant Events Manager

BEST WESTERN Manor House Hotel
02.2014 - 04.2016
  • Collaborated with clients to understand their event requirements, preferences, and expectations
  • Planned and coordinated all aspects of weddings, functions, and conferences, including catering, décor, entertainment, and logistics
  • Managed vendor relationships and negotiating contracts to secure services within budgetary constraints
  • Supervised event setup, execution, and breakdown, ensuring smooth operations and timely resolution of any issues
  • Created and maintained staff schedules for events, ensuring adequate coverage and efficient utilisation of resources
  • Assisted in the recruitment process for event staff, including reviewing applications and conducting interviews.

Conference and Events organiser

Wychwood Park Hotel
10.2012 - 01.2014

Education

BTEC Diploma - Business and Administration

South Cheshire College
Crewe, Cheshire
09.2010 - 09.2012

GCSE -

Sir William Stanier High School
Crewe, Cheshire
09.2005 - 09.2010

Skills

Negotiation Abilities Demonstrated negotiation skills to reach mutually beneficial agreements and resolve disputes, leading to successful outcomes

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Travel Sabbatical

Australia, New Zealand, Southeast Asia - 2016 - 2019

Engaged in cultural exchanges, volunteered in communities, and participated in language immersion programs to foster personal development and deepen cross-cultural understanding.

References

Available on request.

Timeline

Luxury Rail Concierge (Part Time Casual)

Locomotive Services Group
03.2015 - Current

Assistant Events Manager

BEST WESTERN Manor House Hotel
02.2014 - 04.2016

Conference and Events organiser

Wychwood Park Hotel
10.2012 - 01.2014

BTEC Diploma - Business and Administration

South Cheshire College
09.2010 - 09.2012

GCSE -

Sir William Stanier High School
09.2005 - 09.2010

Property Valuation and Marketing Consultant

Whitegates Estate Agents
1 2020 - Current

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Emma SuttonProperty Valuation And Marketing Consultant