Emma Sutton
Property Valuation And Marketing Consultant
Crewe,CHE
Summary
Professional Summary
A results-focused and outgoing professional with a strong drive to achieve targets and a proven record of exceeding expectations. I excel at leveraging my expertise to deliver exceptional client experiences while consistently meeting and surpassing set objectives. My passion for connecting with clients and in-depth understanding of market dynamics make me a significant contributor in any industry, driving success and growth.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Property Valuation and Marketing Consultant
Whitegates Estate Agents
1 2020 - Current
- Played an integral part of the company success to become market leaders in the region by maintaining a significant 85% conversion rate of Market Appraisals (Q1 2024)
- Increased client fees by 20% for fixed fee contracts and introduced a new percentage base pricing structure for higher value properties, leveraging our strong reputation built on consistent delivery of high-quality work.
- Implemented 20 week contract terms for new business, which had a significant impact on the overall Sales Completion rate.
- Maintained a high accuracy rate in property valuations, providing clients with reliable market insights and building trust with sellers and buyers
- Track record of surpassing monthly and quarterly performance benchmarks, coupled with a relentless pursuit of improvement to maximise earning opportunities
- Achieved and maintained a client satisfaction through excellent communication, responsiveness, and a commitment to delivering outstanding service throughout the property buying/selling process
- Utilised in-depth knowledge of local real estate market trends to provide clients with informed advice, resulting in well-informed decisions and a significant increase in repeat business
- Consistently delivered valuation reports and marketing updates to clients within established timeframes, enhancing transparency and trust
- Kept up to date with changing industry regulations and market conditions through ongoing training and education, ensuring compliance and industry knowledge
- Tailored presentation experiences to match client expectations and preferences by comprehending their requirements and individual personalities
- Conducted negotiations between property vendors and potential buyers to facilitate property sales
- Communicated updates, progress, and any legal requirements to both buyers and vendors throughout the sales process.
Luxury Rail Concierge (Part Time Casual)
Locomotive Services Group
2015.03 - Current
- Ensured passenger safety and comfort throughout the journey
- Provided excellent customer service to passengers, addressing their needs and inquiries
- Managed onboard facilities and amenities, including food and beverage services
- Conducted safety demonstrations and providing instructions in case of emergencies
- Assisted passengers with boarding, seating, and luggage as needed
- Performed regular checks to ensure the cleanliness and tidiness of the train interior
- Collaborated with other crew members to maintain efficient operations and resolve any issues promptly
- Coordinated travel arrangements and accommodations for overnight stays away from home
- Ensured personal readiness for extended periods of travel and stays away from base
- Managed personal schedules and adapting to varying work environments during travel.
Assistant Events Manager
BEST WESTERN Manor House Hotel
2014.02 - 2016.04
- Collaborated with clients to understand their event requirements, preferences, and expectations
- Planned and coordinated all aspects of weddings, functions, and conferences, including catering, décor, entertainment, and logistics
- Managed vendor relationships and negotiating contracts to secure services within budgetary constraints
- Supervised event setup, execution, and breakdown, ensuring smooth operations and timely resolution of any issues
- Created and maintained staff schedules for events, ensuring adequate coverage and efficient utilisation of resources
- Assisted in the recruitment process for event staff, including reviewing applications and conducting interviews.
Conference and Events organiser
Wychwood Park Hotel
2012.10 - 2014.01
Education
BTEC Diploma - Business and Administration
South Cheshire College
Crewe, Cheshire 2010.09 - 2012.09
GCSE -
Sir William Stanier High School
Crewe, Cheshire 2005.09 - 2010.09
Skills
Negotiation Abilities Demonstrated negotiation skills to reach mutually beneficial agreements and resolve disputes, leading to successful outcomes
Client Relationship Building Cultivated and maintained strong, lasting relationships with clients, enhancing trust and fostering collaboration
Time Management Exhibited strong time management skills to efficiently handle multiple tasks, meet deadlines, and maintain the highest quality of work
Target Driven Exceeding targets consistently, demonstrating a proactive and results-oriented approach to achieving goals
Analytical Thinking Applied analytical thinking to systematically evaluate complex issues, ensuring accurate problem-solving and data-driven decision-making
Travel Sabbatical
Australia, New Zealand, Southeast Asia - 2016 - 2019
Engaged in cultural exchanges, volunteered in communities, and participated in language immersion programs to foster personal development and deepen cross-cultural understanding.
References
Available on request.
Timeline
Luxury Rail Concierge (Part Time Casual)
Locomotive Services Group
2015.03 - Current
Assistant Events Manager
BEST WESTERN Manor House Hotel
2014.02 - 2016.04
Conference and Events organiser
Wychwood Park Hotel
2012.10 - 2014.01
BTEC Diploma - Business and Administration
South Cheshire College
2010.09 - 2012.09
GCSE -
Sir William Stanier High School
2005.09 - 2010.09
Property Valuation and Marketing Consultant
Whitegates Estate Agents
1 2020 - Current