Emma Stoddart
Silloth,Cumbria
Summary
I am friendly and hardworking, I like to
take on challenging new roles.
I am an enthusiastic and loyal worker and am excellent in resolving customers problems.
I like to work both in a team and am equally happy to work alone.
Overview
24
24
years of professional experience
Work history
Cook
Silloth Nursing Home
Silloth, Cumbria
11.2024 - Current
- Worked closely with my kitchen assistants for efficient kitchen operations.
- Maintained cleanliness in work areas, upholding high sanitation standards consistently.
- We have a number of residents with certain dietary requirements. Which I need to keep in mind when preparing food for them such as allergies or health concerns.
- I place order to try and keep the kitchen fully stocked.
- Cook nutritious food and puddings also I need to be able to make cakes and biscuits.
- Time management is extremely important to be able to deliver all meals on time.
Delivery person
Royal mail
Wigton/silloth, Cumbria
11.2011 - 11.2024
- Sorted mail and parcels in to a frame and found out where mail that wasn't properly address went to.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Organised and sorted mail and parcels in to order when loading the van to make delivery as efficient as possible.
- Selected most appropriate route, accounting for weather and road closures.
- Handled delicate items carefully during transit for minimal damage incidents.
- Completed deliveries within set timelines by planning routes intelligently.
- Dealt with customer queries effectively, ensuring high level of service quality.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
Fruit and veg Shop assistant
Rena Hornsby
Silloth , Cumbria
07.2010 - 11.2011
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guided customers to locate products or alternative items.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Handle sales.
Chip shop assistant
John's place
Silloth, Cumbria
05.2006 - 07.2010
- Prepare food, sauces and salads for the day.
- Serve at the counter and also in the cafe.
- Provided friendly, courteous service that enhanced overall customer experience.
- Work as quickly and as efficiently as possible in a busy shop.
Shop assistant
Cumbrian coop
Silloth, Cumbria
03.2002 - 06.2002
- Built rapport with frequent shoppers to foster loyal customer base.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Greeted every customer warmly, promoting friendly atmosphere.
- Handled cash register efficiently, ensuring accurate transactions.
- Handled queries regarding products, providing detailed information as necessary.
- Worked closely with other members of my team.
Education
GCSEs - Health in the community
Health
Silloth06.2002
GCSEs - English Language
Solway community school
Silloth 06.1989
Skills
- I am patient and understanding
- I am very good with people of all ages and backgrounds
- I am quick to learn and understand anything that is asked of me
Timeline
Cook
Silloth Nursing Home
11.2024 - Current
Delivery person
Royal mail
11.2011 - 11.2024
Fruit and veg Shop assistant
Rena Hornsby
07.2010 - 11.2011
Chip shop assistant
John's place
05.2006 - 07.2010
Shop assistant
Cumbrian coop
03.2002 - 06.2002
GCSEs - Health in the community
Health
GCSEs - English Language
Solway community school