Emma Spencer
Ipswich,Suffolk
Summary
Experienced professional specialising in caregiver and home care services, with a strong background in call centre operations and customer service. Demonstrated success in team collaboration and time management, ensuring exceptional service delivery. Proficient in IT software applications to optimise processes and improve client satisfaction. Focused on ongoing professional development and continuous improvement for career growth.
Overview
10
10
years of professional experience
36
36
years of post-secondary education
1
1
Certification
Work history
Service Advisor
IC24
Ipswich, Suffolk
2020.10 - 2021.02
- Answered patient calls efficiently, ensuring appropriate and safe outcomes by following established protocols and delivering a high standard of care.
Care Support Assistant
SureCare Oxfordshire
Oxford, Oxfordshire
2019.01 - 2019.04
- Provided personal care, assisted with meal preparation and medication administration, performed light housekeeping, and ensured client safety and well-being.
Night Support Worker
Witherslack Group
Oxford, Oxfordshire
2018.04 - 2019.01
- Ensured the safety and well-being of children overnight, prepared the home for the following day, and completed administrative paperwork and archiving duties.
Care Support Worker
East of England Homecare
Ipswich, Suffolk
2017.02 - 2018.02
- Delivered personal care, supported meal preparation and medication, performed housekeeping, and maintained a safe environment for clients.
Customer Service Advisor
Ansaback
Ipswich, Suffolk
2017.11 - 2018.01
- Temporary position. Managed customer calls and emails professionally, maintaining high service standards and resolving queries efficiently.
Cashier
Nacton Road Fish Bar
Ipswich, Suffolk
2012.05 - 2017.02
- Provided excellent customer service, managed cash transactions accurately, and maintained the cleanliness of the work area.
Passenger Assistant
Unity Travel
Ipswich, Suffolk
2014.02 - 2015.10
- Supported the safe transportation of children with learning disabilities to and from school, working collaboratively with drivers to ensure their comfort and safety.
Cleaner (part-time)
Servest LTD
Ipswich, Suffolk
2014.02 - 2014.09
- Performed office cleaning duties, ensuring a hygienic and organised workspace.
Hairdressing Assistant
Michael Richards
Ipswich, Suffolk
2011.01 - 2011.01
- Maintained salon cleanliness, prepared clients for hair appointments, and provided refreshments to enhance client experience.
- Work experience week
Education
Level 2 - Business Administration
South Hampshire College Group
Ipswich, Suffolk 2025.08 - 2025.10
Level 2 - Health and Social Care
Ipswich Academy Sixth Form
Ipswich, Suffolk 2012.01 - 2013.01
GCSE F - Sociology
Ipswich Academy High School
Ipswich, Suffolk 2007.01 - 2012.01
GCSE C - Maths
Ipswich Academy High School
Ipswich, Suffolk 2007.01 - 2012.01
GCSE D - English
Ipswich Academy High School
Ipswich, Suffolk 2007.01 - 2012.01
GCSE F - Science
Ipswich Academy High School
Ipswich, Suffolk 2007.01 - 2012.01
GCSE F - French
Ipswich Academy High School
Ipswich, Suffolk 2007.01 - 2012.01
GCSE C - ICT
Ipswich Academy High School
Ipswich, Suffolk 2007.01 - 2012.01
GCSE C - Art
Ipswich Academy High School
Ipswich, Suffolk 2007.01 - 2012.01
Skills
- Caregiver and home care support
- Call centre operations
- Customer service excellence
- Team collaboration
- Time management
- IT proficiency and software use
- Great attention to detail
Certification
- EduCare – Health and Safety in Education Level 2 Present
- EduCare – Food Hygiene and Safety Level 2 Present
- EduCare – Fire Safety in Education Level 2 Present
- Oxford First Aid Training - Programme Level 3 EFAW Present
- Social Care TV – Safe Administration of Medicines Present
- EduCare – An Introduction to Child Sexual Exploitation Level 2 Present
- EduCare – Online Safety Level 2 Present
- Understanding Autism Present
- EduCare – Mental Wellbeing in Children and Young People Level 2 Present
- EduCare – An Introduction to the General Data Protection Regulation Level 2 Present
- EduCare – Equality and Diversity Level 2 Present
- EduCare – Safeguarding Young People Level 2 Present
- EduCare – Female Genital Mutilation Awareness Level 2 Present
- Level 2 Business Administration, October 2025 to Present
Additional information
- I understand the importance of customer care and have strong communication skills.
- I can work under pressure and remain calm and collected.
- I am persistent and motivated to complete tasks to the required standard.
- I am skilled at adapting to various situations due to my previous work experiences.
- I am enthusiastic and assertive, and I am eager to succeed with a company that will provide me with the opportunity.
- I am systematic and thorough in completing assigned tasks.
- I do have a full UK driving license.
References
References available upon request.
Timeline
Level 2 - Business Administration
South Hampshire College Group
2025.08 - 2025.10
Service Advisor
IC24
2020.10 - 2021.02
Care Support Assistant
SureCare Oxfordshire
2019.01 - 2019.04
Night Support Worker
Witherslack Group
2018.04 - 2019.01
Customer Service Advisor
Ansaback
2017.11 - 2018.01
Care Support Worker
East of England Homecare
2017.02 - 2018.02
Passenger Assistant
Unity Travel
2014.02 - 2015.10
Cleaner (part-time)
Servest LTD
2014.02 - 2014.09
Cashier
Nacton Road Fish Bar
2012.05 - 2017.02
Level 2 - Health and Social Care
Ipswich Academy Sixth Form
2012.01 - 2013.01
Hairdressing Assistant
Michael Richards
2011.01 - 2011.01
GCSE F - Sociology
Ipswich Academy High School
2007.01 - 2012.01
GCSE C - Maths
Ipswich Academy High School
2007.01 - 2012.01
GCSE D - English
Ipswich Academy High School
2007.01 - 2012.01
GCSE F - Science
Ipswich Academy High School
2007.01 - 2012.01
GCSE F - French
Ipswich Academy High School
2007.01 - 2012.01
GCSE C - ICT
Ipswich Academy High School
2007.01 - 2012.01
GCSE C - Art
Ipswich Academy High School
2007.01 - 2012.01