Emma Smith
26 Seabury Lane, Malahide
Summary
Experienced Waitress with over three years of customer service in various establishments. Skilled in adapting to fast-paced cafe and restaurant environments. Proficient in working both day and night shifts. Trusted with key holder responsibilities for opening and closing the restaurant. Passionate about creating positive dining experiences and increasing revenue through upselling and efficient service.
Overview
2
2
years of professional experience
Work History
Waitress
Gourmet Food Parlour
Malahide
03.2023 - 12.2023
- Demonstrated exceptional ability to serve and satisfy customers, leading to a significant increase in repeat patronage.
- Managed up to 10 tables concurrently, showcasing exceptional multitasking skills and optimizing workflow.
- Trained new staff to enhance team performance and service quality.
- Resolved customer complaints swiftly, maintaining a positive dining experience.
- Consistently increased daily revenue by upselling menu items.
Waitress
Sienna's Restaurant
Malahide
01.2022 - 03.2023
- Served as one of the main keyholder and was responsible for opening and closing the restaurant.
- Assisted in restocking supply orders.
- Maintained accurate financial records by closing off daily takings and balancing cash register.
- Maintained high levels of customer satisfaction and fostered repeat business by attending to the needs of over 100 customers on a daily basis.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely and accurate orders.
- Promoted a welcoming atmosphere through consistent maintenance of a clean and organized dining area.
Waitress
Cafe Provence
Malahide
02.2022 - 01.2023
- Ensured cleanliness of tables and chairs in the dining area for a pleasant customer experience.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided courteous customer service to promote engagement and facilitate orders.
Education
Leaving Certificate - Secondary School
Malahide Community School
Malahide06-2024
Skills
- Customer Service
- Order Accuracy
- Menu Recommendations
- Guest Relations Management
- Effective customer upselling
- Stocking and replenishing
- Complaint resolution
- Team Collaboration
Hobbies
- I love going to the gym regularly. Every goal I have set for myself I have achieved through determination and commitment.
References
References available upon request.
Timeline
Waitress
Gourmet Food Parlour
03.2023 - 12.2023
Waitress
Cafe Provence
02.2022 - 01.2023
Waitress
Sienna's Restaurant
01.2022 - 03.2023
Leaving Certificate - Secondary School
Malahide Community School
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