- army cadets:
- taught lessons
- learnt army based skills
- gained confidence, honesty, teamwork, leadership
- presented infront of mayors and news
- aided at football matches and town events
Emma Skeates
chesterfield,derbishire
Summary
Customer-focused hospitality professional skilled in delivering exceptional service and adhering to health and safety guidelines. Strong organisational and multitasking abilities enable effective management of high-volume service interactions. Experience in customer service and animal care highlights adaptability and teamwork. Communicates effectively to foster a welcoming environment while enhancing operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
volunteer
mayfied alpaca farm
sheffield, South Yorkshire
10.2025 - Current
- Maintained field hygiene by regularly cleaning animal waste.
- Prepared animal feed and dispensed portions according to scheduled requirements.
- Performed thorough cleanouts of animal housing for health and welfare of various species.
- Created hay bags and practised tying methods to correct standard.
- Learned animal medicine topics to support daily care routines.
- Weighed animals and administered precisely calculated wormer doses.
- Trimmed guinea pig nails and horses' hooves to safe condition.
- Completed animal health checks across all species kept onsite.
- Collected eggs daily for storage and next-stage preparation.
- Escorted alpacas during public interactions, ensuring safety for animals and visitors.
Restaurant Hostess
frankie and bennys
sheffield, South Yorkshire
08.2025 - Current
- Greeted guests upon arrival, providing a warm welcome and guiding them to their tables.
- Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service.
- Handled customer complaints politely and professionally, escalating complex complaints to managers for assistance.
- Seated guests in appropriate sections, rotating sections to avoid overwhelming servers.
- Updated seating charts and floor plans to accommodate operational needs and guest preferences.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Monitored dining room activity to optimise seating arrangements and reduce waiting times for guests.
- Documented customer orders, calculated bills and processed payments.
- Advised on menu options based on allergies and preferences.
- Recognised and aided customers with special needs.
- Supervised the cleanliness and presentation of the reception area, ensuring a positive first impression.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Reviewed and learnt menu changes to provide up-to-date information to guests and recommend dishes based on requirements.
- Suggested menu items and related beverages matching guest preferences.
- Operated POS register to input orders and process customer payments.
volunteer
hallam veterinary centre
Sheffield - Hillsborough, South Yorkshire
06.2026 - 06.2026
- Shadowed surgeries including spays, castrations, and dentals to gain practical experience and understanding of veterinary procedures.
- Made up cat cones for post-operative recovery comfort.
- Provided shadow consultations with vets and nurses alongside.
- Reorganised and cleaned cupboards to keep items correctly stored.
- Stuck medicine labels to prescriptions for safe dispensing.
- Mopped floors and maintained hygiene standards under relevant legislation.
- Fed and cleaned baby hedgehogs to support healthy care.
- Cleaned and sanitised towels and bedding to ensure a hygienic environment for patients.
- Calmed and monitored post-surgery animals to ensure comfort and support recovery process.
- Restocked surgery rooms to ensure supplies remained available.
- Nurse-prepared poor spirits onto monitoring clips for observation.
- Cleaned tracheal tubes to maintain airway equipment safety.
- Learned how to give intravenous injections during supervised training.
- Took cat temperatures to support accurate monitoring.
- Assisted with cat euthanasia under vet instructions, providing compassionate care during sensitive procedures.
- Helped examine ear infection samples using a microscope.
- Assisted with urine sample examination to support clinical decisions.
Bar Staff Member / dish washer
the wobbly dagger
sheffield, South Yorkshire
03.2025 - 07.2025
- Organised and stocked bar for quick service, enhancing customer satisfaction.
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Took customer orders and prepared drinks following best practices for each type.
- Collaborated with team to foster a welcoming atmosphere for customers.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Managed inventory by counting stock and placing orders, ensuring timely replenishment.
volunteer
highfield vets
sheffield, South Yorkshire
06.2024 - 07.2024
- Monitored animal recovery, optimising crate setup, tank temperatures, and diets for best outcomes.
- Documented heart and breathing rates throughout recovery and procedures to ensure animal wellbeing.
- Assisted vets and nurses during surgical procedures to enhance operational efficiency.
- Prepared animals for surgery by shaving fur and inserting IVs.
- Cleaned and disinfected surgical tools and bagged items correctly for safe reuse.
Education
T-level - Animal management
the sheffield college
sheffield01-2027
GCSEs - secondary
king edward VII secondary school
sheffield01-2025
Skills
- Animal care
- Basic animal handling
- Health and safety
- Food Hygiene
- Record keeping
- Customer service
- Problem resolution
- Time management
- Team collaboration
- Communication skills
- Attention to detail
- Punctuality
- Reliability
- Cash handling
- Product knowledge
- Positive attitude
Interests
Accomplishments
- first aid trained (certificate proven)
- allergen trained
- food safety trained
- understanding of AI and its rapid change
Timeline
volunteer
hallam veterinary centre
06.2026 - 06.2026
volunteer
mayfied alpaca farm
10.2025 - Current
Restaurant Hostess
frankie and bennys
08.2025 - Current
Bar Staff Member / dish washer
the wobbly dagger
03.2025 - 07.2025
volunteer
highfield vets
06.2024 - 07.2024
T-level - Animal management
the sheffield college
GCSEs - secondary
king edward VII secondary school