Emma Sindle
Fleet,UK
Summary
Seasoned professional with a robust skill set in data protection, billing, and training planning. Demonstrates excellence in communication and compliance awareness, with proven capabilities in schedule management meetings and operational leadership. Adept at multitasking, both independently and within team settings, while excelling in stock optimisation and maintenance oversight. Expertise in service excellence, Microsoft Office proficiency, data analysis capability, inventory management, risk assessment development, quality control standards, financial auditing, labour forecasting, customer relationship management, team training and development. Strong organisational skills complement a good understanding of wide range of software platforms. Career goals include leveraging these competencies to drive operational efficiency and enhance customer satisfaction.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work history
Assistant Manager
Five Guys-England
Walton on Thames, Surrey
10.2022 - 12.2025
- Active in Financial audits, health & safety audits and Food safety audits on a quarterly basis.
- Upholding brand standards and quality control.
- Dealing with engineers, damages and maintenance.
- Acting general manager when required and attending profit meetings with upper management.
- Supporting staff, management and store in other locations in the UK.
- Setting and planning labour and forecasting goals.
- Producing self audits and risk assessments.
- Dealing with cash and sensitive information.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control duties diligently preventing overstocking or shortages.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Designed and implemented training to further develop staff based on business goals.
- Represented organisations at seminars, conferences and business events.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled customer complaints effectively, restoring trust in our brand.
- Minimised inventory loss for improved profit margins.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed daily operations to ensure smooth running of the store.
Assistant Manager
Mitchells & Butlers-Fleet
Fleet, Hampshire
12.2021 - 10.2022
- Assistant Manager
- M&B - The Oatsheaf - Fleet
- December 2021 - present
- Control of day to day running of shift, including allocating duties and customer service
- Control of Instagram account in promoting and marketing
- Staff management - Management of team plan and training
- SWS trained in stock ordering, invoices and end of periods.
- Business checks for maintenance, temperature controls including accommodations and Cellar
- Using Zonal Aztec software - payments, bookings, deposits and banking.
- Security of safes and site
- Customer service and delivering brand standards
- Cellar control organisation, preparation and audit standards.
- Good communication with head chef - organisation of pre-ordering for large tables, kitchen checks, product checks and trained in kitchen for brand standards of products
- Polite and professional at all times
- Involved in management of Just Eats and Deliveroo
- Stock control, management of voids and wastage
Supervisor/Acting Assistant Manager
Welcome Break Services-Fleet
08.2019 - 12.2021
- Supervisor/Acting Assistance Manager
- Welcome Break Services - Pizza Express Fleet
- August 2019 - Current
- Full time 35-45 hours per week
- Supervisor Roles:
- Supervising the everyday running of the restaurant
- Training new FOH staff and new managers
- Stock control and monthly stock counting
- Ordering products for the restaurant (Food/uniform/equipment/cleaning materials)
- Banking daily takings
- Paying invoices and contacting providers
- Managing complaints and risk assessments
- Manager cleaning tasks for the restaurant (FOH and Kitchen)
- Food quality checks, date checks and wastage
- Understanding software (Zonal, Citrix, XMPro, Fourth, Fact and Pronet)
- Checking and improving service along side brand standards
- Acting Assistant Manager Roles:
- Paper work and set up for new starters
- Time point - correcting shifts and setting new staff up on clock in systems
- Closing and filling in reports for XMPro and stock
- A high understanding of running a restaurant
- Clear communication between other units and higher management
- Creating challenges for staff in upselling
- Control of ASPH within the restaurant
- Understanding and completing audits and inspections
- In charge of leading and organising new menu training within the restaurant with all staff and staff from other Welcome Break sites
- Managing re-training and staff issues
- Managing staff training is completed or up to date
Front of House Receptionist
Hart Leisure Centre-Fleet
03.2016 - 12.2017
- Providing a high level of customer service and duty of care.
- Taking payments and making bookings.
- Providing correct information and guided tours of facilities.
- Assisting other members of staff in taking of other job roles, other responsibilities and training new members of staff.
- Providing over the phone service and transferring calls to other departments.
- Selling retail items and restocking items.
- Taking on complaints and resolving them myself.
- Cleaning and tidying my working space and retail stock.
Sales Consultant - Full Time
Hart Leisure Centre
01.2016 - 03.2016
- Run by Everyone Active Company
Education
Bachelor of Arts Honours - Illustration
University of Creative Arts Farnham
Farnham, SurreySkills
- Data Protection
- Billing
- Training Planning
- Receiving and Placing Calls
- Communication excellence
- Compliance awareness
- Schedule Management Meetings
- Able to multitask when required
- Able to work in team and on individual tasks
- Operational leadership
- Stock optimisation
- Maintenance oversight
- Service excellence
- Microsoft Office
- Data analysis capability
- Inventory management
- Risk assessment development
- Quality control standards
- Financial auditing
- Labour forecasting
- Customer relationship management
- Team training and development
- Cash handling accuracy
- Microsoft Word
- Good understanding of Mac's and PC
- Organizational Skills
Certification
- Full UK Driving Licence
- First aid qualified
- Fire marshal qualified
Affiliations
- Health and Fitness
- Research and Reading
- Creative development
Accomplishments
2024 - 2nd Place in District Secret shopper recognition at Conference
2025 - 100% Pass in finical and health & Safety Audit
Timeline
Assistant Manager
Five Guys-England
10.2022 - 12.2025
Assistant Manager
Mitchells & Butlers-Fleet
12.2021 - 10.2022
Supervisor/Acting Assistant Manager
Welcome Break Services-Fleet
08.2019 - 12.2021
Front of House Receptionist
Hart Leisure Centre-Fleet
03.2016 - 12.2017
Sales Consultant - Full Time
Hart Leisure Centre
01.2016 - 03.2016
Bachelor of Arts Honours - Illustration
University of Creative Arts Farnham