Emma Sinclair
Liverpool
Summary
Dedicated and personable Customer Service Advisor with 8 of experience delivering high-quality support in fast-paced environments. Skilled in handling customer enquiries, resolving issues efficiently, and maintaining positive relationships that drive customer loyalty. Known for strong communication skills, empathy, and a commitment to achieving customer satisfaction and company goals.
Overview
14
14
years of professional experience
2026
2026
years of post-secondary education
Work History
Higher level teaching assistant
Hays Education
Liverpool, Merseyside
01.2025 - Current
- Promoted academic achievement through one-on-one support for struggling pupils.
- Assisted in monitoring student attendance, contributing towards punctuality within the school community.
- Encouraged independent learning by providing structured study guidance to pupils.
- Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
Support Network for foster children
Compass Fostering
Liverpool, United Kingdom
01.2021 - 01.2025
- Provided day-to-day care for children, contributing to their overall health and happiness.
- Prepared detailed reports on each child's progress, aiding future planning and decision-making processes.
- Improved children's wellbeing by providing emotional support and guidance.
- Coordinated with social workers to ensure best practices for foster child welfare.
Customer service advisor
Vision Cruise
Liverpool, United Kingdom
08.2013 - 09.2021
- Cultivated strong relationships with customers to drive engagement.
- Exceeded targets by upselling and cross-selling products.
- Resolved customer complaints effectively, maintaining brand reputation.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer service advisor
Royal & SunAlliance Insurance
Liverpool
03.2012 - 08.2013
- Offered advice on purchasing the right car insurance policies thereby aiding informed decision making amongst new drivers.
- Handled complex car insurance issues with due diligence and expertise for satisfactory outcomes.
- Collaborated with multidisciplinary teams to coordinate client care plans.
Education
Bachelor of Science - Integrated Children and Young Peoples Practice
Edge Hill University
LiverpoolA-Levels - English Literature/ Psychology/ Sociology
South Sefton Sixth Form College
Liverpool 09.2010 - 06.2012
Skills
Communication proficiency
Timeline
Higher level teaching assistant
Hays Education
01.2025 - Current
Support Network for foster children
Compass Fostering
01.2021 - 01.2025
Customer service advisor
Vision Cruise
08.2013 - 09.2021
Customer service advisor
Royal & SunAlliance Insurance
03.2012 - 08.2013
A-Levels - English Literature/ Psychology/ Sociology
South Sefton Sixth Form College
09.2010 - 06.2012
Bachelor of Science - Integrated Children and Young Peoples Practice
Edge Hill University