Emma Sinclair
Summary
In my previous work I always strived and worked hard to give the best service possible by putting my best foot forward when it came to learning new skills, tasks that needed to be carried out, and friendliness towards customers and other colleagues.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Bar staff
The Mill Exchange
11.2023 - 12.2024
- Temporary Christmas period role (two 6 week periods over 2 years)
- Serving customers as efficiently as possible in a polite manner
- Preparing and serving drinks of different varieties (such as mulled wines, hot chocolates and cocktails)
- Taking card payments and issuing card refunds
- Maintaining cleanliness throughout my section and entire bar to maintain efficiency of all staff
- Restocking the bar
- Following challenge 25 regulations and ID'ing where necessary
Stock Control Officer
Global Telemetrics
, Leicestershire
05.2024 - 09.2024
- Kept sensitive intelligence safe and secure from unauthorised access.
- Ensured the highest quality of products through testing and quality control processes
- Handled customer orders and completed packing tasks with efficiency
- Used personalised software platforms to run and update a Customers software on their products remotely.
- Conversed with other departments regarding the needed updates on a customers product or regarding orders.
Housekeeper/Cleaner and Bartender
Gopsall Hall Farm/ Gopsall Inn
05.2023 - 09.2024
- Temporary summer- multi-roles as Housekeeper during weekdays and Bar staff on weekends
- Housekeeping responsibilities: Time-constrained changeovers of multiple different luxury camping options
- Organisation to ensure time efficiency
- Ensuring top-knotch cleanliness and sanitation in all areas of site
- Bar staff responsibilities: Training new staff
- Opening and closing the bar
- Following challenge 25 regulations
- Preparing and serving alcoholic and non-alcoholic drinks and snack food
- Handling money via cash and card payments
- Changing of kegs
- Time management in a busy and loud environment during weekends or events
- Maintaining an organised and clean environment
Team Member
Tim Hortons
Salford
10.2022 - 02.2023
- Front of House, i.e greeting customers, taking orders (including those with dietary requirements), using computer system
- Coffee/ Drink preparation according to a certain method
- General Cleaning, and proper sanitation of drink preparation areas
Sales Adviser
Pets Corner
Hinckley
02.2022 - 08.2022
- Learning knowledge in the field through online and in-store training
- Providing the appropriate advice to customers to match their animal's needs
- Organising and running a puppy socialisation group in the store
- Advertisement of the company's destination products
- Write-offs, Transfers and Stock-takes of product groups
- Prioritising excellent customer service
- Handling money, via transactions and counting tills and cashing up
- Maintaining cleanliness throughout the store
- Opening and closing duties including key keeping
Waitress
The Help Out Mill Restaurant
Shackerstone
10.2020 - 01.2022
- General Waitress responsibilities, i.e taking orders, checking for allergies, food and drink porting, clearing tables, etc
- Keeping updated on the regularly changing menu
- Greeting and seating guests according to table plan
- Enforcing COVID-19 Regulations
- Cleaning duties including those that fit with the COVID-19 standard
Education
GCSEs - English Language, Maths
The Market Bosworth School
01.2015 - 8 2020
A-Levels - Three A-levels of C grade
Bosworth Academy
01.2020 - 6 2022
Criminology & Sociology - undefined
University of Salford
09.2022 - 01.2025
Skills
- Time Management
- Advertisement
- Friendliness
- Cleanliness
- Teamwork
- Proactive initiative
- Attention to presentation
- Organised and reliable
- Maintaining bar atmosphere
- Non-Alcoholic beverage preparation
- Quality Assurance
- Communication
- Proactive and positive customer service
- Alcohol law compliance
Languages
English
Personal Information
Date of birth: 09/09/03
Custom
References available upon request
Timeline
Stock Control Officer
Global Telemetrics
05.2024 - 09.2024
Bar staff
The Mill Exchange
11.2023 - 12.2024
Housekeeper/Cleaner and Bartender
Gopsall Hall Farm/ Gopsall Inn
05.2023 - 09.2024
Team Member
Tim Hortons
10.2022 - 02.2023
Criminology & Sociology - undefined
University of Salford
09.2022 - 01.2025
Sales Adviser
Pets Corner
02.2022 - 08.2022
Waitress
The Help Out Mill Restaurant
10.2020 - 01.2022
A-Levels - Three A-levels of C grade
Bosworth Academy
01.2020 - 6 2022
GCSEs - English Language, Maths
The Market Bosworth School
01.2015 - 8 2020
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