Summary
Overview
Work history
Education
Skills
Timeline
Generic

Emma Sherlock

Horsham,West Sussex

Summary


Innovative Client Director with a proven talent for building lasting client relationships and driving business growth. Experienced in leading cross-functional teams to secure major contracts, enhancing client satisfaction and retention. Delivered strategic solutions that increase account revenue and streamline operations, resulting in measurable improvements in client engagement and profitability.

Overview

26
26
years of professional experience

Work history

Global Client Director

Tungsten Automation
09.2008 - 07.2025

Tungsten Automation (formally Kofax) provide AI-powered SAAS documentation and workflow automation enabling customers to increase efficiency, reduce costs and optimise working capital.

  • Extensive experience with enterprise customers across key industries, including pharmaceuticals, retail, consumer packaged goods (CPG), government, and telecommunications.
  • Identifying and developing pipeline within new and existing customers (new services, upsell and cross sell, renewals, professional services).
  • Strategically adapted MEDDIC and Miller Heiman methodology developing a deep understanding of customer business goals and aligning solutions to drive success and revenue growth.
  • Leading cross-functional collaboration across departments, developing strategies to capitalize on compliance mandates and emerging market trends.
  • Delivering strategic consultancy and best practice guidance to support customers through periods of transformation, such as restructuring, mergers, or system changes, such as acquisitions and divestitures, while driving increased upsell and revenue opportunities.
  • Establishing and managing a robust governance framework, coordinating hybrid teams to ensure seamless delivery, ongoing support, and effective resolution of customer issues.
  • Subject Matter Expert (SME) providing training and mentoring to team members to build capability and drive performance.
  • Exceed targets, recognized as Quota Master in 2023 and 2024, achieving 120-160% of annual target each year.

Senior Account Manager

Astbury Marsden
08.2007 - 08.2008

Specialised in placing candidates in change management and business transformation positions in the Investment Banking sector

Senior Account Manager

Morgan McKinley
01.2006 - 08.2007

Specialised in placing executive candidates within the Investment Banking Sector.

Account Manager

Jonathan Wren
06.1999 - 06.2005
  • Specialised in placing middle and back office candidates within the Investment Banking Sector


Education

North Kent College 1998
Dartford
/1998 -

Skills

  • Global Account Executive
  • Enterprise sales experience
  • Strategic account planning
  • Cross-functional leadership
  • Adaptable to change
  • Result driven
  • Working with customers at various stages of maturity
  • Knowledge of regulatory compliance

Timeline

Global Client Director

Tungsten Automation
09.2008 - 07.2025

Senior Account Manager

Astbury Marsden
08.2007 - 08.2008

Senior Account Manager

Morgan McKinley
01.2006 - 08.2007

Account Manager

Jonathan Wren
06.1999 - 06.2005

North Kent College 1998
/1998 -
Emma Sherlock