Emma Rodgers
Glasgow
Summary
I have achieved a First Class Honours Degree in International Tourism and Events Management, providing me with a refined academic understanding of the tourism industry to transfer within this position. Obtaining seven years of diverse experience within customer focused roles has driven me to become proficient in communication to deliver outstanding service. Motivated to gain experience and dedicate myself to a role within the tourism profession, I am seeking a unique opportunity to expand my capabilities whilst sharing my passion for travel.
Overview
9
9
years of professional experience
8086
8086
years of post-secondary education
Work history
Retail Travel Advisor
TUI
04.2025 - Current
- Curate detail orientated holiday itineraries to meet individual requirements
- Efficiently utilise computer software to reserve travel services
- Deliver exceptional customer service and build strong client relationships
Barista
Starbucks
08.2024 - 04.2025
- Provide excellent customer service that adheres to the company mission
- Collaborate within a team to ensure a positive customer experience
- Producing and maintaining organisational beverage standards
Camp Counsellor
Frost Valley YMCA
06.2023 - 08.2023
- Responsible for the safety and wellbeing of children
- Plan and lead interactive group activities for children
- Organise daily scheduling to maximise the children's experience
Supervisor
Curly Coffee Company
07.2021 - 01.2023
Barista
Starbucks
01.2020 - 07.2021
Front of House Waitress
The Coach House
01.2020 - 07.2021
Au Pair
Au Pair World
06.2018 - 08.2018
Front of House Waitress
Main Street Bar and Grill
11.2016 - 09.2017
Sales Assistant
River Island
06.2016 - 05.2017
Education
Bachelor of Arts - International Tourism and Events Management
Glasgow Caledonian University
HND - Travel and Tourism
Glasgow Clyde College
HNC - Travel and Tourism
City of Glasgow College
NC - Travel and Tourism
West College Scotland
Skills
- Confidence to maintain customer satisfaction and build relationships
- Adaptability to navigate fast-paced environments and meet individual customer needs
- Strong work ethic and commitment to ensuring successful results
- Excellent communication skills, allowing effective group work and leadership
- Established organisational capabilities with attention to detail
- Ability to drive sales and achieve outlined company targets
- Efficiently utilise computer software and online systems
- Experienced in handling customer phone calls professionally
Accomplishments
- Bronze Duke of Edinburgh Award
- Silver Duke of Edinburgh Award
- Duke of Edinburgh Young Leader Award
- Swissport Award in Airport Services and Ground Operations
References
References available upon request
Timeline
Retail Travel Advisor
TUI
04.2025 - Current
Barista
Starbucks
08.2024 - 04.2025
Camp Counsellor
Frost Valley YMCA
06.2023 - 08.2023
Supervisor
Curly Coffee Company
07.2021 - 01.2023
Barista
Starbucks
01.2020 - 07.2021
Front of House Waitress
The Coach House
01.2020 - 07.2021
Au Pair
Au Pair World
06.2018 - 08.2018
Front of House Waitress
Main Street Bar and Grill
11.2016 - 09.2017
Sales Assistant
River Island
06.2016 - 05.2017
Bachelor of Arts - International Tourism and Events Management
Glasgow Caledonian University
HND - Travel and Tourism
Glasgow Clyde College
HNC - Travel and Tourism
City of Glasgow College
NC - Travel and Tourism
West College Scotland
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