Emma Roach
Worsley,Greater Manchester
Summary
Motivated sales administration professional with extensive experience supporting high-performing sales teams. Completed tasks promptly and accurately to aid department productivity. Liaised professionally with staff and clients to facilitate smooth, open communication channels.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Sales Administrator
ArcelorMittal
Manchester, Greater Manchester
2018.09 - Current
- Placed customer orders, providing guidance on product delivery timeframes.
- Maintain effective communication between sales and other departments such as production and transport.
- Deliver exceptional customer service, addressing customer queries and handling customer complaints.
- Monitor stock levels timely informing supply chain on needs for replenishment.
- Provided product information to potential customers, resulting in increased sales.
- Maintained sales documentation and customer records in company database.
- Responded to inbound customer email, telephone enquiries promptly.
- Provided reliable administrative support for improved sales team efficiency.
- Provided customers with price information and handled financial transactions.
- Built rapport with new and existing customers to boost sales and client retention.
Learning Resource Centre Assistant
Salford City College
Salford, Greater Manchester
2009.11 - 2012.02
- Assisted in day to day running of the Learning Resource Centre in an efficient and friendly manner.
- Supervised and monitored I.T drop-in area and assisted learners in accessing information.
- Counter duties including issuing and returning books and DVDs and taking payment for books/stationery.
Administrator
Avenir Training
Pendlebury, Greater Manchester
2008.09 - 2009.08
- First point of call for enquiries, phone calls, reception duties.
- Maintained all records and files on learner's achievements, reports, attendance etc.
- Handled and prepared paperwork related to learners funded by the Learning and Skills Council.
- Liaised with other relevant organisations such as Army Careers and Connexions to improve outcomes for learners on the course.
Education
Bachelor of Arts - English Literature with English Language
The University of Salford
Salford 2005.09 - 2008.07
Skills
- Client account management
- Customer relationship management systems
- Order processing
- Contract negotiation and administration
- Microsoft Office Suite
Timeline
Sales Administrator
ArcelorMittal
2018.09 - Current
Learning Resource Centre Assistant
Salford City College
2009.11 - 2012.02
Administrator
Avenir Training
2008.09 - 2009.08
Bachelor of Arts - English Literature with English Language
The University of Salford
2005.09 - 2008.07