Emma Richards

• Tracked and recorded each child's developmental progress.
• Adapted activities to support each individual child's needs
• Worked competently with a team and alone, delegating when needed.
• Provided emotional support to distressed children and their families, ensuring a comforting environment.
• Planned and carried out activities for each child daily.
• Safeguarded children and bringing any concerns to senior management.
• Provided basic first aid.
• Managed and administered medication.
• Monitoring dietary requirements.
• Conduct risk assessments to uphold health and safety.
• Communicated daily with parents, carers and their families. Maintaining excellent relations.
• Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
• Applied Early Years Foundation Stage (EYFS) framework.
• Created safe and stimulating outdoor learning environments.
• Built positive relationships with families, enhancing trust in care provisions.
• Cared for babies from changing nappies to managing nap schedules.
• Making up baby bottles as instructed by parents.
• Feeding babies and encouraging self feed.
• Ensured cleanliness of play areas after each use, maintaining high hygiene standards at all times.
• Used software tools to keep children's logs up to date throughout the day.
• Answering messages and phone calls.
• Making and attending appointments with prospective parents.
• Organising and holding Stay and Play sessions for parents and their babies.
• Liaising with other outside professionals e.g nurse, dietitian.

* Please note this list is not exhaustive

• Ensured comfort of hotel guests by providing efficient room service delivery.
• Identified cleaning efficiencies to reduce average room preparation times.
• Handled requests for extra amenities promptly, ensuring guest satisfaction.
• Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
• Addressed guests' problems and fulfilled special requests.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Understood the importance of allergen awareness and consistently communicated this information when taking orders.
• Adhered to hygiene standards to ensure food safety compliance.
• Maintained stock levels to avoid shortages during peak times.

• Ensured guest satisfaction by providing excellent customer service.
• Coordinated accessory and table-dressing hire for weddings, funerals, christenings and other celebrations.
• Assisted guests with special dietary requests, ensuring their comfort and safety.
• Collaborated with bar staff for efficient drink orders and delivery.
• Maintained clean and organised space to comply with hygiene and health regulations.
• Greeted and directed visitors, creating positive and welcoming first impression.
• Collaborated with kitchen and serving staff for smooth service operations.
• Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.
• Worked closely with the management team, contributing to business improvements.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Led team meetings effectively to discuss developmental concerns
• Attend meetings with other professionals including Ofsted.
• Held staff meetings.
• Interviewed prospective employees.
• Organised staff training courses.
• Banking
• Executed monthly payroll
• Conducted staff appraisals.
• Held the title of Designated safeguarding lead.
• Developed healthy, well balanced menus.
• Cooking meals for the children when needed, ensuring safety of dietary requirements and allergies.
• Leading the nursery into their first Outstanding Ofsted report.
• Within this full time role i also achieved my Foundation Degree in Early Years.
• Secured resources such as toys or teaching materials that promote early childhood education.
• Managed team of 12 staff members within nursery setting.
• Reported children's development and progress to parents and caregivers.
• Fostered strong relationships with parents to improve communication regarding child progress.
• Collaborated with staff members to create engaging lesson plans, enhancing child development.
• Safeguarded children.
• Dealt calmly with emergency situations, ensuring overall safety of children and staff members.
• Supervised and coached staff to deliver high-quality child care provisions.
• Managed staff rotas.
• Applied paediatric first aid and managed incidents.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Creating and updating policies and procedures in line with Ofsted requirements.
• Replenished stock and processed deliveries to maximise product availability.
• Responsible for driving company transport to take and collect children from school for our after school club.

* Please note this list is not exhaustive

• Tailored activities to make use of resources and engage all children based on their age, interests and abilities.
• Provided effective leadership for junior staff.
• Established strong parent relationships to promote transparent communication about child development.
• Worked closely alongside nursery manager in all aspects to ensure smooth running of the nursery.
• Contributed to team meetings with insightful ideas for continuous improvement.
• Fostered a nurturing environment by implementing creative learning strategies.
• Reviewed staff performance regularly to maintain safe, compliant care.
• Provided first aid treatment when necessary.
• Assisted in recruitment processes, contributing to a skilled and competent workforce.
• Ensured safety of children through regular risk assessments and monitoring.
• Attended regular training opportunities to expand professional knowledge.
• Collaborated with colleagues in planning special events, creating memorable experiences for children and their families.
• Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.

* please note this list is not exhaustive

• Upheld hygiene standards throughout playrooms minimising health risks.
• Maintained records of children's daily activities, meals and medications administered.
• Fostered warm relationships with families, providing supportive childcare services.
• Submitted written reports to parents regarding progress and development of children.
• Role-modelled desired behaviours, habits and actions.
• Assisted babies during meal times, encouraging good eating habits and baby's first weaning.
• Read stories and lead activities to help children build foundational learning skills.
• Trained new staff members ensuring high standards of care maintained.
• Led a team of nursery assistants for maintaining a safe and
• secure environment.
• Communicated effectively with parents to ensure transparency about child's progress.
• Greeted parents, responded to enquiries and provided information regarding childcare program.
• Maintained accurate records of each child's progress and milestones reached.
• Engaged children in stimulating learning-based activities.
• Documented learning and development milestones of children to
• determine progress and growth.
• Provided emotional support to children, fostering positive self-esteem.
• Developed positive, trusting relationships with groups of young children.
• Adapted quickly to babies' changing needs, ensuring comfort at all times.
• Participated in staff meetings to gather more information and updates.
• Developed individualised care plans catering to each baby's needs.
• Set up equipment and materials ahead of recreational activities.
• During this role i gained my Advanced practice in working with babies certification achieving grade A.

*Please note this list is not exhaustive

• Monitored child progress and raised any development concerns with parents.
• Monitored student activity to maintain safe, positive learning environments.
• Enhanced children's understanding of key concepts by conducting interactive learning activities.
• Promoted inclusion and acceptance of children with special needs by making activities accessible for all.
• Observed children's behaviour whilst identifying any developmental issues or concerns.
• Upheld reliable routines to minimise children's stress and anxiety.
• Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
• Implemented nursery policies consistently; maintained standards expected by management team.
• Encouraged children to share and communicate with peers to boost social development.
• Provided kind, encouraging environments for children to learn and explore, aiding educational and social development.
• Helped children with personal hygiene needs and taught young children to independently complete care tasks.
• Worked with large team to complete daily tasks to schedule.
• Improved language skills in toddlers using interactive storytelling sessions and song routines.
• Read stories and lead activities to help children build foundational learning skills.
• Prepared nutritional snacks to cater to individual dietary needs.
• Demonstrated awareness of children's cultural background, disabilities and medical histories.
• Established and maintained positive relationships with parents, carers and nursery staff.
• Advised parents on how to manage disruptive or unsocial behaviours at home.
• Developed positive, trusting relationships with groups of young children.
• Liaised effectively with colleagues during shift changes; guaranteed seamless continuity of care for all children.
• Engaged children in stimulating learning-based activities and games.
• Supervised small groups of children.
• Collaborated with parents on potty-training methods, resulting in consistent approach between home and nursery.
• Organised stimulating outdoor activities that encouraged motor skill development in a fun manner.
• Supervised indoor and outdoor play, providing first aid as necessary.
• Safeguarded and protected welfare of young children.
• Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.

* Please note this list is not exhaustive

• Assisted customers with queries, improving overall experience.
• Informed kitchen staff regarding special order requirements.
• Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
• Assisting in training new waitstaff members.
• Showcased knowledge of menu items.
• Utilised professional communication skills to resolve customer complaints.
• Arranged tables and set up linens and silverware in preparation for guests.
• Greeted customers, presented menus and shared information about available special items.
• Received complaints and offered remedial action to help improve customer experiences.
• Kept tables clear of used crockery, glassware and cutlery.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Greeted and escorted guests to tables.
• Demonstrated exceptional communication skills for reliable and trusted service.
• Polished glasses and cutlery to pristine standards.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Took orders, making menu recommendations as appropriate and relaying information to the kitchen about preferences, requests, or allergens.

• Cooperated well with kitchen teams, improving workflow and raising working standards.
• Assisted the chef with preparing and presenting food.
• Streamlined dishwashing process, improving overall kitchen efficiency.
• Supported head chef in daily tasks, contributing to a well-functioning kitchen environment.
• Collected, washed and sanitised dishes and cooking utensils.
• Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
• Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
• Used kitchen equipment as instructed and to safety protocols.
• Followed strict hygiene and safety rules whilst handling food, ensuring safe dining experience for guests.
• Kept kitchen areas clean, orderly and well-stocked for smooth service.
• Followed checklists to keep kitchen areas clean, stocked and sanitised.
• Washed, peeled and chopped vegetables to be used in dishes.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Received and unpacked incoming deliveries, rotated existing stock and put away new items.
• Carried out deep cleaning tasks weekly to maintain hygienic conditions in the kitchen.
• Disposed of waste properly after each shift, ensuring a clean workspace for next day.
• Monitored storage temperature controls, keeping stored ingredients fresh.
• Upheld health and safety regulations through diligent cleaning of all equipment and work areas.