Emma Raynsford
Biggin Hill,Bromley
Summary
I am a highly organised, creative and tenacious individual with diverse experience in Events Management and Sales. I am seeking a new challenge and looking to apply my extensive Events & Sales knowledge to contribute to the success of a new team.
I consider myself a quick learner who assimilates easily into the workplace and is dedicated to providing the best service to both employer and customer. I pride myself in having exceptional attention to detail, outstanding planning and good time management skills. I believe I am an confident communicator who liaises with stakeholders of all levels with ease whilst remaining calm under pressure. I have in-depth knowledge of managing large scale events and juggling multiple events at one given time.
I always showcase a professional manner, sense of humour, enthusiasm and an ability to work well under pressure. I strive to meet targets and tight deadlines.
Overview
13
13
years of professional experience
Work history
Senior Events Manager
The Altonwood Group
Westerham, Kent
05.2023 - Current
- Responsible for the hospitality departments at three of the Altonwood clubs.
- Reporting to General Managers & Managing Director.
- Recruited and trained staff to achieve high-performing, focused event teams.
- Training hospitality staff on current services and facilities, enabling helpful, knowledgeable customer care.
- Setting and maintaining event budgets.
- Installing best practice procedures across the venues.
- Managing all aspects of hospitality marketing, including social media channels, website management & pay per click campaigns.
- Identifying opportunities for customer account growth to increase value and loyalty.
- Delegating tasks to meet changing event demands and industry trends, achieving agreed timings and maintaining professional standards.
- Managing preferred suppliers ensuring the best possible value & service is obtained for customers.
- Fostered relationships with local and national vendors to support favourable pricing and delivery options.
Events Manager
Westerham Golf Club, Altonwood Group
Westerham, Kent
11.2018 - Current
- Manage the sales process from initial enquiry, conducting venue viewings, issuing quotes, contracts and payment terms.
- After booking manage the clients through the planning of the event before handing over to the Food & Beverage team.
- Facilitated smooth running of events, leading pre-event team briefings to present a final action plan and provide updates on last-minute details.
- Maximising revenue and up-selling wherever possible.
- Updating online calendars with available event slots to maximise bookings.
- Designing event floorplans in alignment with budget and venue constraints.
Senior Events Coordinator
Farleigh Golf Club, The Fox Hills Collection
Farleigh, Surrey
06.2017 - 10.2018
- Conducting viewings, arranging quotations & contract terms.
- Coordinating meetings & weddings, organising venue setup, scheduling and participant registration.
- Facilitated communication between vendors, clients and internal teams to guarantee event success.
- Oversaw on-site event operations, managing staff and volunteers to deliver exceptional guest experiences.
- Managing social media channels & websites.
Events & Production Coordinator
Extreme Festival Ltd
11.2016 - 06.2017
- I was brought in as the Events and Productions coordinator to organise what the Directors called an unforgettable event.
- For this particular festival I was responsible for every part of event preparations, such as choosing the venue, approving vendors and suppliers, developing site plans, and evaluating the success afterwards.
- As the Event and Production Coordinator, I showcased myself as well-organised and someone who possess a sound knowledge of large scale events.
- Managing a high volume of outside vendors and suppliers.
- To pull together this festival the Managing Directors wanted someone who had excellent communication and attention to detail as their success depended on meeting a specific brief from the customer.
Events Manager
Brymack Entertainment
05.2014 - 11.2016
- Organising the entire running of each bespoke event for the client.
- Managing the whole process from the planning stage, finding venues, suppliers, legal consents, hiring staff and budgets.
- Assisting and helping the directors create the clients vision as well as promotional, business and social events for the company.
- Responsible for running a range of events, ensuring the target audience was engaged and the message of the event was marketed properly.
- Carrying out a post-event evaluation.
- Hands-on role, often working as part of a team, allowing us to bring together such large events at short notice.
- I was in charge of bringing together various departments that may not necessarily meet until the "go-live" day of the event.
- Props departments, actors, tech companies, hair and make-up would all come together under one roof. I would oversee the running of this and make sure there was a smooth transition from set-up, execution to de-rig.
Food & Beverage Manager
Glade Wood Taverns
West Wickham, Bromley
07.2015 - 12.2016
Assistant & Store Manager
Crocs Shoe Store
Covent Garden, London
05.2011 - 07.2015
Education
Bachelor of Arts in Events and Music Management -
University of East London
LondonSussex Downs College
BrightonFalmer High School
BrightonSkills
- Highly organised & creative individual with in-depth experience Events Hospitality Management & Sales
- Strong IT skills including many hospitality programmes such as ESP, Resort Suite, Opera & Active Campaign
- Professional, punctual and enthusiastic
Accomplishments
- Organising functions with high profile guests attending such as the Home Secretary, Sajid Javid, footballer John Terry & company.
- Top Sales Manager every year working for The Altonwood Group, increasing the number of weddings & functions year on year.
- Working with the BBC to coordinate filming of multiple productions such as Children in Need, Bargain Hunt & Make Me a Dealer.
- Coordinating events for large corporate companies such as Virgin Atlantic, BDW Homes & HSBC.
- Hand chosen by Chairman of the Altonwood Group to organise and run his daughter's wedding.
- Winner of Employee of the year in 2018 & 2019.
- Winner of Team of the year in 2019.
- Managing over 2,000 events in my Hospitality career.
- Youngest ever Store Manager for Crocs Shoes at the age of 20.
Interests
- I have a passion for Formula 1, following it from a young age with my weekends often revolving around event coverage.
- I am a keen Brighton & Hove FC supporter with my family being season ticket holders and spending family time attending matches.
- I enjoy being the designated organiser in my family & friendship groups and love an excuse to plan an event.
References
Available on request.
Timeline
Senior Events Manager
The Altonwood Group
05.2023 - Current
Events Manager
Westerham Golf Club, Altonwood Group
11.2018 - Current
Senior Events Coordinator
Farleigh Golf Club, The Fox Hills Collection
06.2017 - 10.2018
Events & Production Coordinator
Extreme Festival Ltd
11.2016 - 06.2017
Food & Beverage Manager
Glade Wood Taverns
07.2015 - 12.2016
Events Manager
Brymack Entertainment
05.2014 - 11.2016
Assistant & Store Manager
Crocs Shoe Store
05.2011 - 07.2015
Bachelor of Arts in Events and Music Management -
University of East London
Sussex Downs College
Falmer High School
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