EMMA PREECE
Kidderminster,United Kingdom
Summary
I am a hardworking and focused individual with a variety of experience across various professions. I work well both as part of a team and on an individual basis, I also find it easy to pick up new skills and enjoy being able to learn from others. I have a lot of customer service experience as well as managerial. My experience working in customer care has helped me experience a range of people and has given me chance to experience adapting my knowledge and skills to help them in the best way. I will always tackle any task given to the best of my ability, but will happily ask for guidance if needed. I am enthusiastic and will always keep a positive attitude to ensure a good working atmosphere.
Overview
10
10
years of professional experience
Work history
Accommodation coordinator
Davies Group
STOKE-ON-TRENT
08.2023 - Current
- Set up new accommodation claims in a timely manner to help move claims forward.
- Liaised with policy holders to gather information to provide them with the correct service.
- Worked closely with suppliers to ensure that all services are organised in line with the claim requirements.
- Process invoices from suppliers and payment requests to insurers.
- Managed own claim WIP using salesforce.
- Worked closely with other teams to extend storage, accommodation and POD hire in conjunction with works completion for claims.
- Used Genesys cloud system to communicate with internal and external parties.
Accounts payable assistant
Davies Group
Stoke-on-Trent
09.2022 - 08.2023
- Conducted monthly reconciliations for accurate financial reports.
- Worked closely with the finance team to maintain accurate records.
- Enhanced compliance with company policies through diligent verification of expense claims.
- Ensured that all expense accounts were set up accurately in line with onboarding of new staff.
- Liaised with staff to process expense claims and trained managers on how to approve and submit expenses.
- Reviewed amendments to bank details to protect against fraud.
RECONCILIATION ADVISOR
Nationwide Property Assistance 24/7, Davies Group
Halesowen
04.2021 - 09.2022
- Shared constructive feedback to improve team performance.
- Increased overall productivity by working to understand professional goals of team members.
- Worked to continuously improve performance, reliability and accuracy of data systems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created spreadsheets using Microsoft Excel to achieve accurate data reporting.
- Employed exceptional communication and relationship-building skills to develop trusting, professional client relationships.
- Worked to deadlines to meet clients needs and expectations.
- Worked closely with a team to ensure all tasks are completed and up-to-date on a daily basis.
- Tackled unexpected task's efficiently and completed as necessary.
- Use of SAGE and Cirrus linkpay to collect payments from customers.
- Create and send spreadsheets containing billing information for clients then processing their invoices when they respond with their appropriate information weekly.
BARMAID
Nu Bar
Kidderminster
01.2020 - 02.2021
- Serving customers beverages.
- Cleaning the bar area and establishment.
- Stock taking and stocking up shelves and fridges.
- Dealing with customers.
- Handling cash and card payments.
- Ensuring customer safety.
BARMAID
The Castle Inn
Kidderminster
08.2019 - 11.2019
- Serve customers in a timely manner.
- Clean and collect glasses.
- Often left on my own to run and manage establishment during shift.
- Performed daily bar setup and shutdown checklists, ensuring well-presented and fully-stocked service areas.
BARMAID
The Eagle
06.2019 - 08.2019
- Main role as bar maid.
- Ensured running went smoothly and efficiently.
- Efficiently changed and stored empty kegs to reduce customer wait times and maintain hazard free and organised cellar.
- Served customers in a timely manner.
- Managed money going in and out of the till, ensuring it was all accounted for.
BARMAID
Secret Garden
Kidderminster
09.2018 - 06.2019
- Main role as bar maid and then cleaner at end of shift.
- Serving customers beverages, alcohol and ensuring that they are of age.
- Ensuring glasses were collected, cleaned and stocked.
- Cleaning spillages and breakages to ensure customer safety.
- Used electronic till for payments.
WAITRESS, KITCHEN ASSISTANT, CLEANER
The Queens
Wolverley
09.2016 - 09.2018
- Main work as a waitress, which developed to cleaner and kitchen assistant.
- Ensured the establishment was clean and sanitised regularly.
- Took stock take for manager.
- Assisted in the kitchen doing food preparation and cooking.
- Ensured opening and closing of kitchen each shift appropriately.
WAITRESS AND FRONT OF HOUSE
The Secret Mess
Upton-upon-severn
08.2015 - 06.2016
- Took on multiple roles in the establishment such as waitress, cleaner and server.
- Managed stock take.
- Ensured customer satisfaction.
- Opened and closed efficiently and correctly.
- Managed the incoming and outgoing of the till.
- Managed finances in regards to stock and wages.
Education
Level 2 Hair and Media makeup - Level 2 Beauty
Kidderminster College and BMET Academy
G C S E S / A L E V E L S - Art and Design - D, Btec Level 3 Health and Social care - Distinction, Btec Level 3 Science - Merit
BW6 (Baxter Wolverley sixthform)
G C S E S - English - C, Mathematics - C, Graphic Products - D, Home Economics (Child development) - C, Science - C, Art and Design - C
Wolverley C of E Secondary School
Skills
- Teamwork
- Microsoft programs
- Financial handling
- Time management
- Active listening
- Customer service
- Interpersonal communication
- Claim management
- Knowledge of gdpr regulations
References
Hannah Stanway-Watt, Current manager at Davies Group
Email: hannah.stanway-watt@davies-group.com
Timeline
Accommodation coordinator
Davies Group
08.2023 - Current
Accounts payable assistant
Davies Group
09.2022 - 08.2023
RECONCILIATION ADVISOR
Nationwide Property Assistance 24/7, Davies Group
04.2021 - 09.2022
BARMAID
Nu Bar
01.2020 - 02.2021
BARMAID
The Castle Inn
08.2019 - 11.2019
BARMAID
The Eagle
06.2019 - 08.2019
BARMAID
Secret Garden
09.2018 - 06.2019
WAITRESS, KITCHEN ASSISTANT, CLEANER
The Queens
09.2016 - 09.2018
WAITRESS AND FRONT OF HOUSE
The Secret Mess
08.2015 - 06.2016
G C S E S / A L E V E L S - Art and Design - D, Btec Level 3 Health and Social care - Distinction, Btec Level 3 Science - Merit
BW6 (Baxter Wolverley sixthform)
G C S E S - English - C, Mathematics - C, Graphic Products - D, Home Economics (Child development) - C, Science - C, Art and Design - C
Wolverley C of E Secondary School
Level 2 Hair and Media makeup - Level 2 Beauty
Kidderminster College and BMET Academy
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