Summary
Overview
Work history
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Emma Powell

Mold,Flintshire

Summary

Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about managing customer inquiries, resolving complaints, and providing helpful assistance. Ready to use and develop communication, problem-solving, and teamwork skills in [Desired Position] role.

Friendly and approachable, bringing strong communication and problem-solving skills suited for customer service environments. Demonstrates keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. Ready to drive positive customer experiences and contribute to success of [Desired Position] role.

Responsible and dedicated [Job Title] with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

2
2
years of professional experience
10
10
years of post-secondary education

Work history

Moneypenny
01.2025 - 09.2025
  • During my time at Moneypenny, I responded to 100+ calls a day with accuracy and efficiency to ensure excellent customer and client service. I was also able to use my customer service skills to appease any dissatisfied customers to ensure they got the best experience.
  • Due to the high volume of calls, my problem-solving skills were enhanced whilst dealing with different customer enquiries to ensure any queries were dealt with quickly and efficiently.

Customer Assistant – Christmas cover

Tesco Mold
12.2024 - 12.2024
  • Whilst working at Tesco, I was able to further my customer service skills, improve on my time management, work within a team and better my communications skills. I was eager to support Tesco in enhancing customer satisfaction through exceptional service and efficient problem-solving.

Playscheme Assistant

Flintshire County Council
07.2024 - 12.2024
  • While working for Flintshire County Council over summer as a playscheme assistant, I learnt many different skills that will help me in future roles. For example, I learnt how to support and socialise with different age groups. I also learnt how to keep the work environment a safe place.
  • I attended first-aid and safeguard training during my time in this role, therefore I am able to communicate well with those in need in a busy working environment.

Excell supply
10.2024 - 01.2024

Customer Assistant - Christmas cover

Marks and Spencer Broughton Park Food Hall
12.2023 - 12.2023
  • This short-term work experience helped me gain many skills including, interacting with different customers and colleagues. I also learnt how to serve and assist customers in a very busy and pressured environment, as well as learning good time management skills by making sure that all of my tasks were completed in the time required.

Playscheme Assistant

Flintshire County Council
07.2023 - 09.2023
  • As detailed above.

Education

8 GCSE’s - Maths, English, Sciences

Mold Alun School
Mold
01.2014 - 01.2019

3 A-Levels - Psychology, Sociology

Mold Alun Sixth Form
Mold
01.2019 - 01.2021

Upper-second class degree - Psychology with Criminology

Nottingham Trent University
01.2021 - 01.2024

Skills

  • 2023: First-aid training
  • 2024: Safeguarding
  • Proficient user of Microsoft Office suite including, Microsoft Word, Microsoft Excel and Microsoft PowerPoint
  • Proficient user of email systems
  • Full UK Driver’s License holder
  • Electronic diary scheduling
  • Technological literacy

References

Sandra, Jones, joness99@gmail.com, 07950 520609, family friend

Hobbies and Interests

I enjoy sewing and craft making, having made some items of clothing for myself and I have become the go-to for fixing items for my friends and family., I enjoy socialising and going out with friends.

Timeline

Moneypenny
01.2025 - 09.2025

Customer Assistant – Christmas cover

Tesco Mold
12.2024 - 12.2024

Excell supply
10.2024 - 01.2024

Playscheme Assistant

Flintshire County Council
07.2024 - 12.2024

Customer Assistant - Christmas cover

Marks and Spencer Broughton Park Food Hall
12.2023 - 12.2023

Playscheme Assistant

Flintshire County Council
07.2023 - 09.2023

Upper-second class degree - Psychology with Criminology

Nottingham Trent University
01.2021 - 01.2024

3 A-Levels - Psychology, Sociology

Mold Alun Sixth Form
01.2019 - 01.2021

8 GCSE’s - Maths, English, Sciences

Mold Alun School
01.2014 - 01.2019
Emma Powell