Emma Phippings
Abertillery,Gwent
Summary
Driven Supervisor effective in creating positive environments where employees can thrive and succeed. Dynamic, reliable and committed. Looking for new sales role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor (Keyholder
Claires
Cwmbran, Torfaen County Borough
09.2023 - Current
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Managed staff rotas, planning workloads effectively and strategically.
- Offered instruction, coaching and motivation for enhanced team morale.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Spearheaded new sales incentive program to increase sales revenue.
- Counted cash drawers and reported discrepancies for investigation.
- Built positive customer relationships to increase account satisfaction and loyalty.
- Dealt with customer complaints and rectified product and service issues.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
Store assistant
Home bargains
brynmawr, Gwent
09.2016 - 03.2020
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
- Strategically arranged and displayed new season merchandise to promote and maximise sales.
- Attended regular training opportunities to maintain up to date product and service knowledge.
- Assisted customers with product selection, recommending associated items to increase transaction value.
- Resolved customer complaints and answered queries about store products.
- Educated customers on promotions, offers and special events to enhance product sales.
Education
Bachelor of Arts - Lens Based Media (Photography and Film
Cardiff Metropolitan university
Cardiff 09.2018 - 06.2023
Skills
- Performance Management
- Dispute management
- Office 365 proficient
- Customer rapport
- Financial management
- Inspiring leadership
- POS operation
- Customer Service
- Business analysis
- Business development
- Team supervision
Timeline
Supervisor (Keyholder
Claires
09.2023 - Current
Bachelor of Arts - Lens Based Media (Photography and Film
Cardiff Metropolitan university
09.2018 - 06.2023
Store assistant
Home bargains
09.2016 - 03.2020
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